Supervisor

This is a role for people who enjoy leading from the front take responsibility seriously and are motivated to support both their teams and the communities they serve. As a Supervisor for our Civil Enforcement Officer teams you’ll play a key role in ensuring effective parking enforcement operations across London while helping to create safer accessible and well-managed streets.

Every day is varied active and people-focused – combining supervision decision-making and frontline operational work.

What you’ll be doing

• Lead support and motivate a team of Civil Enforcement Officers
• Deliver daily briefings and provide ongoing guidance and coaching
• Act as the first point of contact for escalated issues from colleagues and members of the public
• Monitor performance and track key operational KPIs
• Ensure compliance with health & safety and operational standards
• Maintain a visible supervisory presence across patrol areas in London
• Carry out Civil Enforcement Officer duties when required – issuing Penalty Charge Notices (PCNs) and advising the public on parking regulations

What makes a great Supervisor

• Previous experience in a supervisory or management role
• Confident communicator with a calm professional approach
• Customer-focused with strong problem-solving skills
• Self-motivated and able to work on your own initiative
• Comfortable working outdoors in all weathers
• Organised and confident using Microsoft Office
• Flexible and able to work shifts

Working Hours

• 42.5 hours per week
• 5 days on 2 days off
• Shifts between 7:00am and 11:00pm

What’s in it for you:

• Flexible shift patterns for work–life balance
• Competitive leave and family-friendly benefits
• Full training development and uniform
• Health and well-being support and gym discounts
• Retail travel and leisure perks
• Green travel schemes
• Pension and Death in Service benefit
• Recognition for the important work you doAll offers are subject to DBS clearance.

We are an equal-opportunity employer committed to inclusion and fairness for all

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