We are supporting a respected developer in their recruitment for a Customer Care Coordinator to join their team. This is an excellent opportunity for a motivated individual who is passionate about delivering outstanding customer service and maintaining high standards in residential construction.
The Role
The successful candidate will play a key role in delivering a professional, positive, and responsive aftersales service to homeowners. You will act as a central point of coordination to ensure customer issues are resolved efficiently and to a high standard.
Key Responsibilities
- Ensure customer defects are addressed within agreed timescales
- Coordinate and oversee remedial works from specification through to completion
- Appoint and manage subcontractors, monitoring quality and performance
- Conduct property handovers, pre-sale inspections, and 12-month defect inspections
- Promote cost control and adherence to contractual procedures
- Maintain accurate records and audit trails of all customer interactions and works
- Produce and submit progress reports to management
- Support continuous improvement in customer satisfaction ratings
About You
- Strong interpersonal and communication skills with both internal and external stakeholders
- Confident negotiator with the ability to manage challenging situations
- Calm, professional, and patient when handling customer concerns or complaints
- Strong customer service mindset with attention to detail
- Ability to assess technical and commercial issues and make informed decisions
- Able to work independently and manage workload effectively
- Proficient in Microsoft Word and Excel (intermediate level)
- Ideally, some technical knowledge of housebuilding (e.g. electrical, plumbing, defect diagnosis and remedial works)
Benefits
- 26 days annual leave plus bank holidays
- Enhanced pension scheme
- 24/7 GP access
- Holiday purchase scheme
- Life assurance
- Retail discount platform
- Employee Assistance Programme
Our client is offering a basic salary of between £27'800 and £30'000 (depending on experience) plus annual performance bonus.
If this role is of interest please contact Claire Cross 07860 303501 or Julie Ellis 07597 584774 in complete confidence.
At Maitland Selwyn, we embrace diversity and are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, ensuring a fair and inclusive recruitment process for everyone.
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