Company: Nationwide
Location:
Posted: May 2nd, 2026
Swindon, United Kingdom
Bournemouth, United Kingdom
Northampton, United Kingdom
This is a great opportunity for an individual who wants to develop their career in Mortgages. As a Leader within our Nationwide & The Mortgage Works Incident and System Assurance team, you’ll play a key role in putting things right for mortgage customers, delivering enhancements to get things right first time, and ensuring the team’s visibility across the wider business.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 32 and 35 hours.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
Based at either our Swindon, Bournemouth, London or Northampton office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application, and if successful, your hiring manager will provide further details on how this could work for this specific role.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
There are all sorts of employee benefits available at Nationwide, including:
You’ll be responsible for leading a team of Assistant Product Managers covering The Mortgage Works, fostering a culture of accountability, collaboration, and customer focus whilst developing the teams, owning and maintaining relevant frameworks, ensuring clarity and alignment with wider remediation teams.
Your responsibility will include oversight of management, reporting, and governance of all incidents within The Mortgage Works estate. You will be expected to consider the impact of your and your team’s activity across the wider mortgages landscape.
You will lead the team responsible for locally led remediation of The Mortgage Works incidents, ensuring the response is fit for purpose, meets customer and regulatory expectations, and supports good outcomes and commercial requirements.
You will also be responsible for the management of demand and resourcing across the team, with our broader deliverables in mind.
You will support the future of proactive mortgage checking initiatives, ensuring data and automation are fully utilised to ensure mortgages have early warning of potential future problems.
You will work closely with internal stakeholders, including Remediation Centre of Excellence, 2nd Line Compliance, Risk Partnering, and Business Services, to ensure a coordinated approach.
You’ll be working on a variety of mortgage incidents in a fast-paced environment, coordinating activity amongst stakeholders. You’ll need to be flexible in your approach, depending on demands, and delegate appropriately to your team to get it done.
You’ll also monitor customer outcomes, including through data, Management Information (MI) & deep dives across the mortgages estate.
The minimum requirements for the role are:
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: