Summer Residence Lead

EF (Education First) LondonInternational Language Campus is looking for a responsible and culturally intelligent Residence Lead to join our team for summer 2026.

In this role, you’ll take a leading role in helping create a welcoming and secure environment, where international students feel at home, supported and part of a vibrant community throughout their studies.

• Full-time
• Day shifts with flexibility required; hours may vary, 5–6 days per week including weekends
• Live-in role with half board provided
• Fixed-term contract between June/July and August 2026

If you’d like experience within international business this summer, and are passionate about student welfare, customer service and multicultural environments, we’d love to hear from you.

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Lead, support and manage a team of up to 6 Residence Advisors, providing guidance, motivation, and performance oversight.

Plan, organise and oversee daily and weekend operations within the residence, ensuring a welcoming, safe and engaging environment.

Create and manage staff rotas, ensuring appropriate coverage and efficient allocation of duties.

Act as the main point of contact for your team, escalating issues to the Residence Manager where appropriate.

Oversee arrivals and departures, ensuring smooth check‑in/check‑out processes and accurate documentation.

Ensure high standards of accommodation through regular building checks and proactive maintenance reporting.

Monitor and enforce curfew procedures, particularly for under 18 students.

Support students with enquiries, welfare concerns, and behavioural issues, working closely with school staff when needed.

Ensure safeguarding procedures are strictly followed and any concerns are reported appropriately.

Take responsibility for fire safety procedures, including training, drills, and appropriate responses to alarms.

Ensure clear and effective communication between day and night teams.

Support emergency response procedures, including managing the residence emergency phone when required.

Work collaboratively with security and other departments to maintain a safe environment.

Lead by example, promoting professionalism and adherence to EF policies and the Residence Code of Conduct.

Requirements

• Given the nature of the position, a flexible, hands‑on approach to nature & hours of work undertaken is essential.
• Highly motivated, energetic & positive.
• Customer service oriented, friendly & approachable manner.
• Able to remain calm under pressure & to diffuse potentially difficult situations.
• Sensitive to needs of international students living away from home.
• Excellent communicator with students, colleagues, and external clients.
• Attention to detail, organised & thorough.
• All offers are subject to a clear enhanced DBS check and two references.
• Legally able to work in the UK at commencement of employment and for the duration of the contract.

Why you will love working with EF

• Work in a truly international environment.
• Boost your CV this summer with a world‑renowned organisation.
• Pre‑summer online and in‑person trainings.
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition.
• Ambition is nurtured and post‑summer job opportunities are available at EF’s year‑round Language Campuses.
• Access to EF Hello language learning.

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.

#J-18808-Ljbffr