Senior Product Designer

Senior UX Product Designer

Our client is on a mission to completely transform the way processes are delivered – taking a heavily call‑centre‑led industry and making it truly digital. This is a rare opportunity to be at the forefront of realigning an entire sector, working on a career‑defining project that will shape how people experience financial support.

For this position you must have experience native apps‑this being the main focus of the role. You will also be responsible in help build a product design culture.

The Role

As our Senior Product Designer, you’ll take ownership of the end‑to‑end design process, from mapping flows and journeys to collaborating closely with our engineering teams, all the way through to crafting beautiful, functional UI. You’ll balance a strategic UX mindset with an exceptional eye for detail in visual design, ensuring we deliver a product that’s both intuitive and impactful. You’ll also bring experience in native app design and ideally exposure to customer services products and multi‑channel (MC) experiences, helping us shape digital‑first journeys that meet users wherever they are.

What You’ll Be Doing

• Lead the design of seamless digital journeys, reducing the need for human interaction.
• Collaborate with product, engineering, and wider stakeholders to bring concepts to life.
• Translate complex processes into clear, user‑friendly solutions.
• Deliver high‑quality UI design with a strong sense of craft.
• Contribute to design standards and champion best practices across the business.
• Apply strategic thinking to ensure our design vision supports business goals while improving user experience.
• Shape native app experiences and multi‑channel interactions that keep consistency across platforms.

What We’re Looking For

• Proven experience as a Senior Product Designer.
• A portfolio with punchy case studies (2 pages max each) showing clear problem‑solving, process, and outcomes.
• Strength in both UX research/journey mapping and UI execution.
• Experience working on native apps, with an understanding of platform‑specific design patterns.
• Exposure to customer services products and/or multi‑channel (MC) experience design is a strong plus.
• A strategic mindset – able to zoom out to see the bigger picture while also obsessing over detail.
• Confident collaborator who thrives working with tech teams.
• Someone ambitious who’s excited by the chance to build something new, not just iterate.

Benefits:

• Hybrid working
• Learning and development budget
• 25 days holiday + Birthday off

Why Join Us?

This is not just another design role. You’ll be joining at a pivotal moment where your work will directly influence how an entire industry evolves. If you’re looking for a role where your design thinking will make a real‑world impact, this is it.

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