Logistics Customer Services Representative (Long-Term Temporary Role)
Location: Wellingborough, Northamptonshire
Salary: £12.65 per hour.
Duration: Long-Term Temporary
Hours: 37.5 hours, Monday to Friday 9-5
We are looking for a Logistics Customer Services Representative to join our client's team on a long-term temporary basis. In this role, you will play a key part in ensuring customer satisfaction by managing delivery-related queries and resolving issues through collaboration and problem-solving.
Key Responsibilities
- Responding to customer inquiries regarding delivery delays.
- Working with Logistics Service Providers (LSPs) to investigate delivery failures, identifying the root causes and rescheduling orders.
- Investigate and analyse information across multiple systems, in order to resolve customer issues effectively.
- Manage the cancellation process for logistics orders, ensuring timely communication with both customers and stakeholders.
- Aid Tier 1 and Tier 2 escalations, offering effective solutions to improve customer satisfaction.
- Monitor key performance indicators (KPIs) related to customer service and delivery performance.
- Identify any trends in customer inquiries and feedback to help optimize logistics processes and improve service delivery.
- Participate in training and development initiatives to improve your knowledge and skills in logistics and customer service.
Qualifications and Skills
- Previous experience in customer service, ideally within a logistics or supply chain environment.
- Strong analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment.
- Able to manage multiple priorities.
- Strong problem-solving skills.
- Comfortable using Microsoft packages (Excel, Word).
- Experience with PowerBI is desirable.
All responses will be managed in line with the new GDPR regulations.
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