Logistics Customer Service Representative

Logistics Customer Services Representative (Long-Term Temporary Role)

Location: Wellingborough, Northamptonshire

Salary: £12.65 per hour.

Duration: Long-Term Temporary

Hours: 37.5 hours, Monday to Friday 9-5

We are looking for a Logistics Customer Services Representative to join our client’s team on a long-term temporary basis. In this role, you will play a key part in ensuring customer satisfaction by managing delivery-related queries and resolving issues through collaboration and problem-solving.

Key Responsibilities

• Responding to customer inquiries regarding delivery delays.
• Working with Logistics Service Providers (LSPs) to investigate delivery failures, identifying the root causes and rescheduling orders.
• Investigate and analyse information across multiple systems, in order to resolve customer issues effectively.
• Manage the cancellation process for logistics orders, ensuring timely communication with both customers and stakeholders.
• Aid Tier 1 and Tier 2 escalations, offering effective solutions to improve customer satisfaction.
• Monitor key performance indicators (KPIs) related to customer service and delivery performance.
• Identify any trends in customer inquiries and feedback to help optimize logistics processes and improve service delivery.
• Participate in training and development initiatives to improve your knowledge and skills in logistics and customer service.

Qualifications and Skills

• Previous experience in customer service, ideally within a logistics or supply chain environment.
• Strong analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.
• Able to manage multiple priorities.
• Strong problem-solving skills.
• Comfortable using Microsoft packages (Excel, Word).
• Experience with PowerBI is desirable.

All responses will be managed in line with the new GDPR regulations.

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