Product Support Specialist

Product support specialist

Location: Avonmouth/Bristol (Permanent) Salary: £35,000 per annum.

People Talent has partnered with the UK’s largest independent equipment dealer looking for a Product support specialist.

We are looking for someone with an understanding of ITIL.

The Role

You will be primarily responsible for reviewing handover to support documentation for new features and each software release.

Based in the office in Avonmouth (hybrid), you will be tasked with the following:

• Complete daily check activities to ensure products are functioning as expected.
• Produce internal support process documentation.
• Resolve internal and external product queries.

The Candidate

The ideal candidate will understand customer support and the service desk.

Required experience includes:

• A background in IT support.
• Experience with Office 365/customer service.
• A driver’s license or SC clearance (or equivalent).

Does that sound like you? If so, we’d love to see your CV.

The Package

Basic salary: £35,000 per annum.

Interested? If you think you’re right for this role, then click the ‘Apply Now’ button, send us your CV and we’ll consider you for the first round of interviews.

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