A Housing Association is currently looking for a Building Manager on a temporary basis for about three months.
Key Responsibilities
- Collaborate closely with housing officers, ensuring a seamless and resident‑focused service.
- Proactively manage communal areas and estates, addressing any concerns or issues promptly.
- Engage with residents to understand their needs and expectations for communal spaces.
- Effectively communicate with residents on service charge budgets and building‑related matters.
- Implement strategies to enhance the safety and aesthetic appeal of communal areas.
- Play a key role in resolving disputes or complaints related to communal spaces and estates.
- Work collaboratively with internal teams to improve service delivery and implement long‑term improvements.
- Be accountable for your time and diary, regularly visit schemes within your portfolio to monitor the cleaning and grounds maintenance contracts, and ensure FRA actions are kept to a minimum and resolved quickly.
- Get to know the residents through joint meetings and resident meetings, fostering a sense of community.
- Identify, track and progress communal repairs until completion, keeping residents and internal colleagues updated on progress.
- Set and proactively manage service charge budgets, justifying any additional spend to residents through consultation where necessary.
- Proactively manage Anti‑Social Behaviour (ASB) affecting schemes, collaborating with internal and external stakeholders, keeping residents updated.
- Collaborate with the repairs and assets team to improve the delivery of reactive and planned work.
- Effectively resolve disputes or complaints, providing clear and well‑written communication to various audiences.
- Work in collaboration with housing officers to ensure consistent service delivery to residents.
- Build relationships with internal colleagues and external stakeholders to fulfil commitments to residents.
- Understand and adhere to financial regulations, health and safety policies, code of conduct and policies.
- Foster positive internal working relationships within Operations and across company.
- Ensure you represent the resident voice when needed and deliver a consistent company voice back to them, not blaming internal departments, but owning the experience.
- When needed work with others to deliver specific projects or service improvements.
Salary and Location
PAYE 20.20 Umbrella 26.72. The incumbent will mostly be on site in buildings in Luton, Brent, Harrow & Islington.
Essential Requirements
- Proven ability to work collaboratively with housing officers and other team members.
- A solid understanding of buildings, service charges, and communal area management.
- Excellent customer service skills with a proactive and resident‑focused approach.
- Experience in a Customer Service environment, managing the end‑to‑end customer journey.
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