Join Superdrug Head Office - Make a Real Difference Every Day!
Location: East Croydon
Hours: 37.5 | 9.00 am – 5.30 pm – Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend‑setting retailer? Our vibrant Head Office, based by East Croydon station, is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver The Superdrug feeling.
Job Overview
Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer‑first culture with love in every touchpoint of our platform.
You will play a key role in Superdrug and Savers as part of the Procurement Team developing in‑depth knowledge of Non‑Trade Procurement (NTP) processes and the NTP procurement function. You will be responsible for supporting the Procurement and Legal teams to manage contracts administration and the contracts database. Working with business stakeholders, the Legal department and Group Functions, you will ensure that commercial deals reached with suppliers are reflected in timely contracts and supported by transparent appraisals of current supplier performance and new supplier selection process.
You will administratively support the Procurement team to achieve category objectives through liaising with stakeholders and the accurate, effective and efficient administration of contracts, suppliers, trackers and the contract database. You will provide tender documentation and support with analysis.
Key Responsibilities
- Supporting the NTP function.
- Support the Procurement manager and buyers in helping to establish best practice, leading by example and supporting contract owners across the business.
- Enhancing and developing the functionality and interfaces of the contract database and project planner.
- Follow and support the roll‑out of best practice guides for NTP procurement across Superdrug and Savers.
- Committed to join in, have some fun and celebrate everyone’s hard work.
- Build great working relationships based on trust, respect and taking into account others’ needs.
- Regularly ask for feedback and use it to improve and grow.
- Breakdown problems into smaller, manageable steps for easier resolution.
- On‑going support to the business.
- Support different departments across the business in setting up tenders and category/supplier management.
- Support NTP tenders in line with non‑trade policies and manage tender openings as required by the buyers.
- Work with stakeholders across the business, including the executives, to provide reports on NTP spend and contract status.
- Provide ad‑hoc analysis and reports to the procurement buyers and executives on request.
- Ad‑hoc analysis of NTP spend when required.
- Record and share information to ensure an accurate UK contract database and feed into visibility of upcoming contract expiry dates and break options.
- Work with the Legal department to ensure that final contracts accurately reflect the commercial terms approved by the IC in the UK and HK.
- Manage the contract signing process, ensuring all contracts get signed, filed and recorded on the contracts log according to policy guidelines.
- Analyse and follow up with departments, executives and procurement partners where the spend reports show missing/lapsed/new contracts concerns to get agreements in place, or agreed as an exception, to achieve the contract compliance target.
- Share templates and process workflow documentation.
- Team up with others to find solutions through AI and thrive on the strength of working together.
- Always seek out fresh ways to work through technology and/or AI that can boost the business and move things forward.
- Actively develop your ability to use AI effectively and think critically about outputs.
- Strengthen Human Touch – Keeping the human element strong: balancing AI efficiency with human coaching, empathy, and team cohesion.
Key Requirements
- Project management experience.
- Strong communication and time management skills.
- Attention to detail.
- Excel experience.
Skills/Knowledge
- Accurate.
- Organised.
- Analytical.
Additional Requirements
- Self‑motivated.
- Enthusiastic.
- Confident.
- Resilient under pressure.
- Strong attention to detail.
- Flexible.
Desirable
- Power BI.
- Oracle.
- Retail experience.
Benefits – What’s in it for you?
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
- 2 staff discount codes for yourself and a family member or friend.
- 30% discount on Superdrug Own Brand Products both in store and online.
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
- Company pension matching and bonus.
- We offer Stream – a money‑management app that gives you access to a percentage of your pay as you earn it.
- Being part of more: we are part of a group who work closely with Savers, The Perfume Shop and Three UK.
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets.
- Unrivalled Learning and Development programmes.
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
- Come and be part of something special!
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