At Nationwide, a Customer Representative will support customers across all our services, from transactions on the till and handling inbound calls to supporting product applications through digital sales. You will provide first‑class service in person, via phone and online, and will be trained across all channels.
This role is essential within the branch, serving as the gateway to protecting and supporting our members. It is a customer‑first role that works closely as a team.
What you’ll be doing
- Handle in‑branch transactions and inquiry processing.
- Allocate time to handle inbound calls and online queries.
- Support product applications through our digital sales platform.
- Educate customers on digital services and alternative banking methods.
- Provide consistent, first‑class service across all channels.
About you
We’re looking for someone who wants to make a difference for our customers, who is comfortable using digital tools, and who can adapt their style to meet the diverse needs of our members. You should share our commitment to putting the customer at the heart of everything we do and be ready to display behaviours such as empathy, honesty, continuous improvement and accountability.
Benefits
- Access to private medical insurance
- Highly competitive pension scheme
- Annual performance‑related bonus
- Training and development opportunities
- Additional benefits via salary sacrifice scheme
- Life assurance for you and your loved ones
- Wellhub – access to health and wellness options
- Up to 2 days of paid volunteering a year
Job Info
- Job identification 3072
- Apply before 05/06/2026, 10:55 PM
- Location 9/10 Trinity Parade, Hounslow, Middlesex, TW3 1HH, GB
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