Business Support Executive

An exciting opportunity has arisen for a Business Support Executive to join a well‑established trade association based in Market Harborough. This is an excellent opportunity for an experienced Business Support Executive to play a key role in supporting member engagement, commercial growth and long‑term relationships within a respected UK organisation. Working as part of a collaborative team, this Business Support Executive role offers variety, responsibility and the chance to make a real impact.

• £25,000 – £30,000 per annum (depending on experience)
• Full time, 37 hours per week, Monday to Friday
• Hybrid working: Typically 2 days per week in the office, with flexibility based on business needs
• Benefits after probation: 8% pension, discretionary 15% bonus, 25 days holiday (+ bank holidays)
• Occasional UK‑wide travel, somestimes with overnight stays

Duties and responsibilities:

• Manage ongoing relationships with members, carrying out regular check‑ins to understand needs and identify opportunities
• Promote membership benefits, events and services through outbound contact and tailored conversations
• Identify potential commercial opportunities and pass qualified leads to senior colleagues via the CRM system
• Act as a key point of contact for member queries, providing accurate information and support
• Maintain accurate CRM records and produce reports to support insight and decision‑making
• Support advertising opportunities, promotions and member communications across multiple channels
• Assist with the coordination and content management of the organisation’s magazine, including copy chasing

Required skills and experience:

• Proven experience in business support, account management, membership engagement or business development
• Experience working in a B2B environment with both SMEs and larger organisations
• Strong communication skills with the ability to build and maintain professional relationships
• Commercial awareness with experience contributing towards income or sales targets
• High level of organisation with the ability to manage multiple priorities effectively
• Confidence using CRM systems and maintaining accurate records
• A positive, adaptable approach with a strong focus on service delivery

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