Operations & Commercial Manager

Position

Operations & Commercial Manager

Location

Leicester/hybrid and site based

Hours

Full-time (37 hours per week)

Salary

GBP35,000 per annum

Contract

Permanent

Benefits

Competitive salary, 32 days annual leave (pro rata for part time roles) including Bank Holidays, pension scheme

The Role

We are looking for an Operations & Commercial Manager to support the strategic aims of the charity and the Chief Executive Officer. You will partner and collaborate with the Senior Leadership Team to develop and implement trading arm strategies, business development, and policies to ensure alignment of trading operations with the charity's mission, vision, and values. You will ensure the effective smooth running of the trading arm, meet contractual and regulatory compliance, quality assurance, and meet targets agreed by the Board of Trustees.

Key Areas of Responsibilities

• Strategic and Commercial Leadership
• Business development and sales growth
• Sales and Customer Engagement
• Supply Chain and Procurement
• Stock Management
• Logistics and Distribution
• Premises Management
• Financial Oversight
• Team Leadership and HR
• Health and Safety and Compliance

About You

We are looking for someone with proven experience in business development, managing operations, retail, logistics or trading within a commercial or social enterprise setting. You will have excellent leadership, interpersonal and communication skills; a proven ability to identify and pursue new business opportunities, develop strategic partnerships, and drive growth; experience of stock management, logistics, supply chain, or retail operations; a strong team working ethic, able to motivate and inspire staff; the ability to operate on a senior level and represent the organisation externally; the ability to make decisions, multi‑task, prioritise and delegate effectively; commercial awareness and financial literacy to manage budgets, targets and financial reporting; an excellent standard of IT including Microsoft Office, Teams and relevant operational software (e.g., Sage, stock management and route planning systems); the ability to network and liaise effectively with individuals and agencies in the private, public and voluntary sectors, and governmental departments; the ability to achieve targets and work to tight deadlines; the ability to work flexibly; a full driving licence, access to own transport and willingness to travel regionally.

Qualifications

• Excellent leadership, interpersonal and communication skills.
• Proven experience in managing operations, retail, logistics or trading within a commercial or social enterprise setting.
• A proven ability to identify and pursue new business opportunities, develop strategic partnerships, and drive growth within a commercial or social enterprise setting.
• Experience of stock management, logistics, supply chain, or retail operations.
• A strong team working ethic, able to motivate and inspire staff, encouraging knowledge sharing and peer support.
• The ability to operate on a senior level and represent the organisation externally.
• The ability to make decisions, multi‑task, prioritise and delegate effectively.
• Commercial awareness and financial literacy to manage budgets, targets and financial reporting.
• An excellent standard of IT including Microsoft Office (Word, Excel, PowerPoint or equivalent), Microsoft Teams and relevant operational software (e.g., Sage, stock management and route planning systems).
• The ability to network and liaise effectively with individuals and agencies in the private, public and voluntary sectors, and governmental departments.
• The ability to achieve targets and work to tight deadlines.
• The ability to work flexibly.

About the Organisation

The charity believes that everyone deserves a decent standard of living, with a right to adequate food, shelter and the means to keep warm, clean and rested no matter what difficulty they may be facing. We help to make a difference by finding funding to provide the essential items that everyone deserves.

As an equal opportunity employer, we would particularly welcome applications from people with an ethnic minority background or those with a disability, as the team are currently underrepresented in their workforce.

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