Service Administrator – Kings Lynn
My Client based in Kings Lynn is looking for a Service Administrator to join their team. The role mainly registers service calls, handles customer enquiries and allocates work to engineers.
Responsibilities
- Cost and complete engineers' worksheets on each service call completion.
- Process incoming invoices, checking rates and warranty conditions.
- Raise invoices for chargeable work.
- Check monitors.
- Assist with accrual.
- Support call handlers.
- Recover chargeable warranty costs.
- Cross‑charge costs where appropriate.
- Update customer portals daily with invoice information.
- Add engineers' worksheets to Siclops.
- Register service calls and emails.
- Allocate and distribute foster engineers' work.
- Allocate service calls to service partners.
- Order parts and issue quotes for repair work.
- Confirm parts on site.
- Check engineers' schedules to ensure they have work.
Benefits
A basic salary plus a market‑leading pension scheme and holiday allowance. The role is office based and free parking is available on site.
Working Hours
Monday to Friday, 8.30am to 5.00pm.
#J-18808-Ljbffr