ROLE: Regional Operations Manager – Integrated Facilities Management (IFM)
HOURS: 40 hours a week
LOCATION: Central London (EC3M 4BY); Hoxton, Fenchurch Street (London), Leatherhead (Surrey)
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Regional Operations Manager – Integrated Facilities Management (IFM) to lead the delivery of Integrated Facilities Management services across a portfolio of Aviva sites. This role is responsible for ensuring seamless coordination of soft and hard services, driving operational excellence, and leading high‑performing teams to deliver a safe, compliant and customer‑focused environment.
Role Responsibilities
- Oversee the delivery of IFM services across multiple sites, ensuring consistent performance in both soft services (e.g. workplace services, cleaning, front‑of‑house, catering) and hard services (e.g. M&E, building fabric).
- Ensure all services are delivered in line with contractual obligations, KPIs and SLAs.
- Lead, coach and develop a team of site‑based and mobile facilities professionals, including supervisors and service leads.
- Build and maintain strong relationships to understand evolving needs and deliver tailored, value‑added solutions.
- Conduct regular audits, risk assessments and incident investigations, implementing corrective actions as required.
- Monitor and report on service performance, identifying trends and opportunities for improvement.
- Participate in the regional on‑call rota to provide leadership support during emergencies or escalations.
Required Qualifications
- Proven experience managing IFM services across a multi‑site portfolio, ideally within a financial or professional services environment.
- Excellent communication and stakeholder engagement abilities.
- Commercial acumen with experience managing budgets and supplier contracts.
- Flexibility to travel across the region as required.
What’s in it for you?
- High street discounts from thousands of well‑known retailers, gyms and more via our MiDeals platform.
- Life cover of up to four times your salary.
- Enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).
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