Operations Manager (K&B & Adaptations)
Location: Surrey
Salary: £50,000 + Car Allowance
We are seeking an experienced Contracts / Operations Manager to lead planned works programmes, specialising in kitchens & bathrooms (K&B) and property adaptations. This role is responsible for ensuring projects are delivered on time, within budget, and to a high standard, while maintaining strong commercial control and client satisfaction.
Key Responsibilities
- Oversee the planning, coordination, and delivery of works across multiple contracts
- Manage operatives, subcontractors, and resources to ensure productivity, quality, and KPI performance
- Monitor project progress, resolve issues, and drive continuous improvement in service delivery
- Take ownership of financial performance, including cost control, variations, WIP, and account submissions
- Prepare and present operational and financial reports to senior management
- Build and maintain strong client relationships, ensuring high levels of customer satisfaction
- Ensure all contractual obligations are understood and delivered in full compliance
- Lead recruitment, performance management, and development of staff within the team
- Promote and enforce a strong health & safety culture, ensuring full regulatory compliance and incident management
Requirements
- Proven experience in a Contracts or Operations Management role
- Essential experience in K&B and property adaptations
- Strong commercial awareness and financial management experience
- Experience managing teams and subcontractors in a fast-paced environment
- Excellent organisational, communication, and leadership skills
- Good understanding of health & safety regulations and best practices
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