Service Administrator

What awaits you

• Processing of field service engineer working hours within Krones business systems to allow prompt costing of service work.
• Analyze service engineer hours, 3rd party invoices and expenses to produce an accurate invoice to be issued to the customer.
• Management of all travel associated with the field service engineers including flights, ferries, hotels and car hire.
• Working in partnership with the service management team, maintain sales orders from creation to invoicing, and in partnership with the finance department, actively work to reduce debtor days, and ensure that any invoice related issues are resolved.
• Close management of service department work in progress to ensure prompt billing of all outstanding accounts within company timescales.
• Support with timesheet approval for all Engineers.
• Liaise with customer contacts regarding the provision of purchase orders for service work.
• Logging of all incoming invoices related to field service work to the relevant business system.
• Creation of purchase orders to 3rd party suppliers for service work.
• Incoming call management to include allocation of calls to the correct department or service contact and accurate collation of caller details in case of call back required.
• Work closely with the customer service management team ensuring that all administrative and financial issues reported are promptly addressed.
• Communicate with all other functions that overlap with the service department and rely on each other to deliver customer service.
• Ability to build and maintain relationships with customers both externally and internally.
• Communication capability in written, verbal, face to face and good listening skills to ensure clarity of message.
• Self-motivated to work efficiently and achieve objectives.
• Ability to work cross-functionally with other departments within the company.
• Good level of computer literacy and IT skills, and having used MS office (Outlook, Word, Excel), but also with the ability to learn new systems quickly. SAP systems an advantage.

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