New Build Customer Services Executive - Central London
£40,000 | Permanent | May/June 2026 start
Monday-Friday, 8:30am-5:30pm
We're working on behalf of a high‑end residential developer to recruit an experienced Customer Services Executive for a flagship Central London development.
Why this role?
- Work on a high‑spec, design‑led development
- Join a professional, established team with strong processes
- Stable, long‑term role with a respected developer
- Opportunity to take full ownership of your site
This is a hands‑on role managing the homeowner journey from exchange through to the end of the 2‑year warranty period. You'll be the key point of contact on site, responsible for delivering a professional, well‑managed experience in a demanding, client‑facing environment.
The role
- Manage homeowner relationships from exchange through to post‑completion
- Conduct home demonstrations, inspections, and handovers
- Oversee defects, coordinating contractors to resolution
- Support smooth move‑ins and day‑one experience
- Maintain accurate records via Salesforce and internal systems
What we're looking for
- Proven experience in customer service within a new homes developer or housing association
- Strong understanding of defects management and handover process
- Confident dealing with high‑value clients and managing expectations
- Highly organised, proactive, and comfortable working independentlyAble to take ownership of a portfolio without close supervision
If you have the relevant experience and are looking for a role where you can step in and add value from day one, apply now.
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