Administrator and Patient Booking Clerk
Department: Urgent & Emergency Care.
Band: 3.
Hours: A variety of shifts including weekends and nights on a rolling rota.
We are looking for an enthusiastic and organised Administrator to join our Urgent and Emergency Care (UEC) reception team. As the first point of contact for patients, relatives, and visitors, you will play a key role in ensuring the smooth and efficient running of both Emergency department and Same Day Emergency Care.
This is a busy and fast-paced environment, and the successful candidate will be approachable, patient‑focused, and able to work well under pressure.
Responsibilities
- Be the first point of contact for all visitors to the departments and greet in a friendly, helpful, and courteous manner.
- Obtain, check, and register confidential information from all attending patients, including updating changed details and escalating multiple MRNs to be merged by the back office in accordance with Data Protection guidelines.
- Assist patients with the use of electronic systems such as E‑Triage and Prescription Payment Kiosks.
- Deal with difficult, distressing situations and alert clinical staff to patients or situations which are cause for concern, e.g., chest pains, to access equipment urgently for patients until a nurse is alerted.
- Undertake general organisation of paperwork and notes to maintain an organised department.
- Deal with general enquiries via the telephone and in person, including difficult and frequent emotional situations with patients, public, agencies, and staff.
- Act independently without direct supervision, to manage their own workload and organise the day‑to‑day running of their shift.
- Induct, mentor, and supervise new administrative team members, ensuring adherence to departmental procedures and fostering ongoing professional development.
- Empathise with vulnerable patients and people attending ED or SDEC who require language support or have any other disability or sensory needs.
Additional Information
Post holder will work as part of the UEC team ensuring an efficient, high‑quality service is provided. This includes providing a welcoming and professional service to patients, relatives, and all other agencies.
These duties do not require direct supervision on a day‑to‑day basis and the post holder is responsible for management and prioritisation of their own workload. The staff will need to be flexible, have a range of knowledge of hospital work and external agencies. Staff are expected to work shift patterns, including nights and weekends where they will work independently under pressure with constant interruptions to their daily workload and exposed to conflict and sensitive issues.
Post is subject to an initial probationary period of six months, extendable up to a period of 12 months. A DBS check may be required for new employees.
MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community.
We are unable to offer sponsorship for this role.
Interview date: 13 May 2026.
This advert closes on Monday 4 May 2026.
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