At Brave Toys, we're not just a toy company; we're innovators on a mission to inspire learning through creativity and imagination with our award-winning, open-ended STEAM-accredited magnetic tiles. As we continue to rapidly expand globally, we're looking for an experienced Junior E-Commerce Marketplace Account Manager to join our family-oriented team.
A few of the standout things we offer:
- Remote Work Flexibility: Enjoy the freedom of a remote work setup that helps you balance your professional and personal life.
- Collaborative Culture: Be part of a supportive team that embraces collaboration and creativity. We encourage everyone to share their unique perspectives.
- Award-Winning Workplace: Proudly awarded the 'Great Place to Work’ accolade for consecutive years, reflecting our commitment to a positive and inclusive culture.
About the Role
As a Junior E-Commerce Marketplace Account Manager, you will play an important role in managing and enhancing our product listings, optimising content, and ensuring our brand is consistently represented across key e-commerce platforms for our two brands; CONNETIX and My Creative Box.
You’ll support the monitoring of marketplace performance, help identify opportunities for growth, and contribute to the smooth day-to-day running of our online channels.
This is a hands-on role where you’ll build your experience, take ownership of your work, and contribute to improving customer experience and marketplace performance.
Drawing on your toolkit of experience, here’s what you will be doing:
- Product Setup & Content Management: Oversee the setup and maintenance of product listings, descriptions, images, A+ content, and video uploads across our online stores.
- Content Creation & Updates: Regularly update and improve product content across our range, ensuring it aligns with the brand’s messaging and resonates with customers.
- Video Content Upload & Management: Upload, manage, and maintain video content on product pages.
- Market Research & Strategy: Continuously research trends and gather insights to improve our online content and sales performance. Propose ideas for content improvements and support in execute them.
- Sales Monitoring & Actioning: Track sales volumes and monitor for any unusual changes. Quickly act to investigate and resolve any unexpected dips or surges in sales.
- Problem-Solving & Ownership: Take ownership of any issues related to content, product setup, or sales trends, resolving them head-on with effective solutions.
- Data Analysis: Use your strong Excel skills to analyse sales data, assess content effectiveness, and generate reports.
- Project Management: Oversee the completion of projects, ensuring they are delivered on time and within scope, while adhering to process and workflow.
- Cross-Functional Collaboration: Work closely with various teams to keep them informed and aligned with e-commerce objectives.
- Training & Documentation: Maintain and update internal documentation for e-commerce processes and tools. Assist in training new team members.
About You
You have a genuine interest in e-commerce and are eager to learn and grow in a fast-paced environment. You take pride in your work, have strong attention to detail, and enjoy solving problems. Customer-focused, you’ll constantly seek ways to enhance the customer experience and drive sales
You’re a collaborative team player who communicates clearly and brings a positive, proactive attitude. You’re organised, reliable, and motivated to continuously improve both your work and the customer experience.
Our ideal candidate will have:
- 2-3 years of experience in a similar e-commerce role.
- A strong understanding of e-commerce platforms and content management systems, with Amazon experience being a plus.
- Proficiency in Excel and data analysis, with the ability to interpret data to drive decisions.
- Strong problem-solving skills and the ability to take ownership of issues and resolve them promptly.
- A customer-focused approach, always striving to improve the user experience and sales performance.
- A collaborative mindset, able to work with cross-functional teams and keep everyone informed.
- Excellent written and verbal communication skills, with a clear and concise style.
- A proactive, solution-oriented attitude, with the ability to act quickly when needed.
Why Brave Toys?
We offer an exciting and supportive environment where your work contributes to something meaningful. You’ll be part of a team that values creativity, learning, and collaboration, with opportunities to grow your skills as we continue to expand globally.
If you’re passionate about e-commerce and want to be part of a purpose-driven company making a difference through play, we’d love to hear from you.