Lead Sales Engineer

About Afiniti

Who Are We?

Over the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable, AI-driven solutions that transition from high-touch managed services to product-led growth.

Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit www.afiniti.com.

Our Vision

Afiniti's vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide.

Our Ways of Working

At Afiniti, how we work is just as important as what we achieve. Our Ways of Working are ten guiding principles that define the standards and behaviors we hold ourselves accountable to every day. They push us to act with urgency and discipline, to innovate with data and facts, and to always see our work through the eyes of our clients.

These principles are not abstract values — they are actionable commitments that shape daily decisions, strengthen collaboration, and ensure we deliver outcomes that matter. Together, they encourage us to be intentional in how we prioritize and execute, to confront challenges directly, and to embrace the richness of our global community with respect and openness. By living these principles consistently, we build a culture that is ambitious, respectful, and relentlessly focused on meaningful impact.

The Role

Role Title: Lead Sales Engineer – New Products

Location: United Kingdom

Department: Sales Engineering

About the Role

The Lead Sales Engineer – New Products is a customer-facing, technically deep role focused on supporting the go-to-market success of Afiniti's newest products. This individual partners closely with Sales Executives, Product, and Customer Success to articulate value, demonstrate capabilities, and design solutions for enterprise customers.

This role supports global sales efforts and plays a key role in helping establish a global standard for how Sales Engineering supports Afiniti's new product portfolio. The Lead Sales Engineer will help define best practices, reusable assets, and engagement models that can scale globally.

This is a builder role, ideal for someone who enjoys working with evolving products, shaping sales motions, and translating complex technology into clear business outcomes.

What Will Be Your Key Deliverables

Pre-Sales Technical Engagement

• Partner with Sales to support enterprise sales cycles for Afiniti's new products.
• Act as the technical expert in customer engagements, including discovery, solution design, and product demonstrations.
• Translate customer business use cases into technical and architectural solutions.
• Engage CTO, CIO, architecture, and operations stakeholders to position solution design and deployment approaches.

New Product Enablement & Go-To-Market (GTM) Support

• Serve as a core contributor to go-to-market execution for new products.
• Support product launches through sales enablement, field readiness, and messaging refinement.
• Establish global standards for Sales Engineer engagement models, best practices, and delivery excellence across regions.

Solution Design & Architecture

• Design end-to-end solutions leveraging Afiniti's agentic AI and contact center integrations.
• Advise customers on architecture, integration patterns, and deployment approaches.
• Lead technical strategy for complex opportunities, pilots, and PoCs through technical validation.
• Support proof-of-concept (POC) and pilot engagements.
• Drive technical validation, risk mitigation, and solution confidence to accelerate deal progression and improve win rates.
• Create reference architectures, demo environments, and playbooks to scale product adoption globally.

Agentic AI & Contact Center Expertise

• Demonstrate deep expertise in agentic AI, conversational AI, and contact center technologies.
• Stay current on industry trends, emerging technologies, and competitive solutions.

Cross-Functional Collaboration

• Partner with Product teams to relay customer insights and technical feedback.
• Collaborate with Customer Success to ensure seamless handoff from pre-sales to post-sales.
• Partner with Sales to shape technical approach within account plans across major opportunities.

Who You Are

Experience

You bring 7+ years of experience as a Sales Engineer, Solutions Engineer, or similar technical pre-sales role, with proven ability to support enterprise or mid-market sales cycles. You have experience in agentic AI, conversational AI, or contact center software environments, and a strong understanding of enterprise SaaS architectures and integrations.

Technical Skills

• Strong understanding of enterprise SaaS architectures and integrations.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Experience with CCaaS platforms or contact center ecosystems (preferred).
• Familiarity with AI-driven workflow orchestration or automation platforms (preferred).

Behavioral Traits

• Builder mindset, comfortable working with evolving products and shaping new sales motions.
• Strong analytical thinking with the ability to translate complex technology into clear business outcomes.
• Excellent communication and collaboration skills across stakeholder levels.
• Adaptable and thrives in global, distributed team environments.
• Willingness and ability to be based in Dublin, Ireland.

What Success Looks Like

In this role, you will be successful if you:

• Accelerate adoption of Afiniti's new agentic AI products through credible, consistent technical engagement.
• Improve win rates in complex enterprise sales cycles through strong solution design and technical validation.
• Establish a scalable global standard for Sales Engineering practice and engagement models.
• Act as a trusted bridge between product innovation and measurable customer outcomes.
• Build reusable assets, reference architectures, demo environments, playbooks — that scale globally.

Why Should You Apply

This is an opportunity to play a pivotal role in Afiniti's next phase of growth, bringing new agentic AI products to market and shaping how the world's largest brands serve their customers. You will have the autonomy to define how Sales Engineering operates globally, work closely with product and sales leadership, and directly influence some of the most complex and exciting enterprise deals in the market. If you thrive at the intersection of deep technology and business impact, this role offers a unique platform to build something that scales.

We believe that richness in diversity is a huge asset for Afiniti. We value both the similarities and differences in everyone who is a part of the Afiniti team. Our policy is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex, gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law.