Our client, based in Banbury, provides a range of customised services, including warehousing, distribution, and sales and marketing, to support partnered manufacturers of medical and surgical products across the UK. They are seeking a Technical Manager with experience in life sciences/medical devices to join their team during this period of unprecedented growth. As a Technical Manager, you will be required to ensure laboratory equipment is compliant with requirement of ISO17025. Part of this role will require attending customer sites, including hospitals, to carry out repairs as required, sometimes at short notice, and preventive maintenance on medical devices whilst ensuring outstanding customer support and building long term relationship. This role is hybrid/field-based with a requirement to go to the site in Banbury 2 - 3 times a week, depending on workload.
Main Duties & Responsibilities:
- Maintain calibration equipment as required and as per internal procedures
- Maintain the Technical Laboratory accreditation and comply with the requirements of UKAS ISO17025
- Adhere to the company Quality Management System (QMS) and Environmental Management System (EMS) processes and procedures to ensure compliance with regulatory standards and company policies. Follow safety protocols and best practices to minimise risks and ensure the safety of patients and users.
- Highlight any changes necessary to the QMS and EMS to reflect current business practices to the line manager and/or RP.
- Make changes to calibration procedures as applicable
- Approve Temperature/Mapping calibration certificates and customer requests for calibration
- Manage External (UKAS) and Internal Audits
- Maintain uncertainty budget and have a thorough understanding of relevant methods and calculations
- Carry out studies to establish the degree of uncertainty associated with the process
- Implement procedures and policies that relate to calibration and preventive maintenance duties
- Exceed contract KPI’s to ensure customer satisfaction
- Perform scheduled preventive maintenance (PPM) and Calibration on medical devices as per the manufacturer’s guidelines. Ensure proper setup, calibration, and testing to verify functionality and performance
- Complete repairs as required on medical devices as per the manufacturer’s guidelines to ensure optimal performance and reliability. Diagnose technical issues, troubleshoot problems, and implement effective solutions promptly
- Install and commission medical devices at client sites, following manufacturer guidelines and specifications. Ensure proper setup, calibration, mapping and testing to verify functionality and performance.
- Provide technical support and assistance to clients and internal staff regarding the operation, maintenance, and troubleshooting of medical devices. Communicate complex technical information clearly and effectively to non-technical audiences.
- Travel to various sites as required to perform Repairs, Installation and PPMs
- Responsible for placing orders for equipment and parts as appropriate
- Support the sales team to deliver the required service to customers
Previous Experience/Qualifications:
- Qualification in Engineering, electronics or medical technologies, such as engineering or come from an OEM environment.
- Knowledge of regulatory requirements governing medical device servicing, including FDA regulations and ISO standards
- Previous refrigeration experience (F-gas) Desirable
- Ability to follow complex instructions and processes.
- Hold a clean UK Driving License
- Competent with a broad range of medical devices
- Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve complex technical issues effectively
- Proficiency in using service management software and tools for scheduling, documentation, and reporting.
- Strong organisation, communication skills and the ability to manage multiple tasks and priorities simultaneously
- MS Office (Excel, Word, Adobe, etc.)
- 2 Years + in Technical Management
- 2 Years + in medical devices setting (i.e. Laboratory, FSE)
- Knowledge of regulatory requirements governing medical device servicing, including FDA regulations and ISO standards
- ISO17025 in Temperature Calibration & Mapping.
Additional Information:
- Please note this is a full-time, permanent role with core hours of Monday to Friday 9 am – 5 pm, but flexibility is required due to site visits.
- Company car or car allowance.
Please contact Matt Hartwell on 07301283663 or email your CV to matt.hartwell@forcerecruitment.com for a confidential chat.