Director of Operations

Senior General Manager – East Midlands £100/120k plus bonus

Midlands, East Midlands, Northwest + Relocation Package

Note: Only candidates currently Operations Director level within the hospitality sector will be considered.MY client is looking to bring in some top tier talent and a future Operations Director, being flexible on location would be a big bonus

My client is an established and financially stable leisure hospitality business with a strong reputation and an exciting future. They are seeking a Senior General Manager for a key site - Midlands, East Midlands, Northwest.

This is a critical role, reporting closely to the Senior leadership team to ensure the efficient and profitable running of the site. The successful candidate will be responsible for improving site performance, maximising sales and profit, and driving strategic initiatives to optimise operational efficiency.

The site is large and diverse, featuring restaurants, bars, bedrooms and outdoor activities, essentially a “mini world within a world.” This is a key hire for the business and a fantastic opportunity to learn the operation from the ground up and progress towards an Operations Director position.

Key Responsibilities:

• Identify and implement opportunities to improve efficiency, minimise costs, and maximise revenue.
• Establish clear communication plans to ensure messages are shared consistently and in a timely manner.
• Handle customer complaints within acceptable timescales and implement measures to prevent recurrence.
• Use initiative and experience to make speedy, sound decisions.
• Drive change with a positive attitude, creating focus and energy for teams to follow.
• Lead by example and promote a customer-friendly environment across the site.

If you are interested in having a chat about this role, please forward updated CV’s to Stuart Hills or call 0207 790 2666