Job Title: Regional Operations Manager
Salary: £42k - £48k (DOE) + Car Allowance + Bonus
Location: Hybrid Field (London/Essex Area) with nationwide travel
Dish’d – delivering leading virtual halal brands (www.dishd.co.uk)
We are an exciting start up and the UK’s fastest growing franchisor of Halal virtual brands. We partner with Halal food operators to use their kitchen capacity to increase their sales and profitability by selling our brands on delivery platforms within their area.
To support our rapid expansion, we are looking for a Regional Operations Manager to join our team. Reporting into our Operations Director, you will be responsible for the ongoing performance management and training of our franchise partners to drive commercial success. You will support them to ensure they deliver our brands to the high standards that our customers deserve and identify opportunities for business growth.
This role is field based in the London/Essex area and will require travel to partner locations nationally.
You will also be responsible for supporting the initial training of our franchise partners as part of our comprehensive onboarding process.
This role offers lots of opportunities for development and progression within a fast-moving business. You will also be key to developing and executing our strong pipeline of future brands.
What will you do?
You will work closely with our franchise partners to maximise the success and growth of their Dish'd business. You will achieve this by:
- Becoming an expert on our brands and menus; full training will be provided.
- Meeting with our franchise partners to quickly build a rapport and constructive working relationship with them.
- Performing regular audits and statutory checks; where KPIs aren't being met, you will work closely with partners to agree a remedial action plan.
- Monitoring of KPIs and reviewing these with partners to drive continuous improvement and business growth.
- Working with franchise partners to Identify opportunities to grow their business.
- Training their kitchen teams on how to deliver our brands and menus to the highest standards and in accordance with our brand specifications.
- Working collaboratively and flexibly to integrate our menus into their existing operation to maximise efficiency and performance.
- Continually developing and improving our partner training framework. www.dishd.co.uk
- Working closely with our Commercial team to ensure that franchise partners experience a smooth onboarding process.
- Supporting with the commercial and operational aspects of the Dish'd business including managing enquiries from franchisors and suppliers.
You will be
- Field based
- Highly motivated and able to work in a fast-paced environment.
- Hard working and target driven.
- Flexible with strong interpersonal skills. You will need to be able to quickly adapt to a new kitchen environment and connect with the team.
- Ability to build and maintain strong internal and external relationships.
- Strong in communication skills, both verbal and written.
- Fluent in English. Conversational fluency in Sylheti or Punjabi would be desirable.
- Experienced in working within the hospitality or restaurant industry (2+ years).
- Experienced In account management and/or business development.
- Experienced in training and/or supervising people.
- Knowledgeable of Food Safety to level 3.
- Computer literate
- Eligible to work within the UK.
- An owner driver with fully driving licence.