Company Description
Kinly is dedicated to supporting older people across the UK by helping them navigate and access various benefits and services available to them. Committed to making a difference, Kinly empowers individuals to live independently for longer while enhancing their quality of life.
Salary: £29,000 per year
Role Description
This is a full-time, on-site role based in West Kensington.
The Sales Advisor plays a key role in supporting the delivery of Kinly’s mission. This role focuses on consultative sales, effective communication, and strengthening the Kinly value proposition for clients and prospects. It offers hands‑on experience in pipeline management, stakeholder collaboration, and sales techniques. The position holder will report to the Sales Team Manager on the following responsibilities.
Key Responsibilities :
- Speaking with warm leads (in and outbound) on a consultative sales basis
- Communicate clearly and confidently, building trust and rapport
- Manage objections, complaints and complex customer scenarios with due care and professionalism
- Balance productivity with doing the right thing for our customers
- Maintain accurate CRM records
- Nurture customer relationships from their first interaction and beyond
- Collaborate with colleagues to contribute to a positive team environment
Qualifications :
- Strong alignment with Kinly’s mission and social impact focus
- Previous experience in a customer facing role desired but not essential
- Previous experience with Hubspot desired but not essential
What skill set you require:
- Excellent verbal communication and active listening skills
- Ability to handle objections and challenging conversations effectively
- Proactive, motivated and eager to learn
Measure of Success will include:
- Our customers receive an exceptional experience at every interaction
- Consistent delivery of performance outcomes (e.g. quality, conversion and call volumes) in line with department and business objectives
- Positive team contribution and collaboration
What your learning will include:
- Building advanced communication skills
- Developing confidence in objection handling and complaint resolution
- Effective prioritisation and workload management
- For high performers, opportunities to be involved in cross-functional projects and develop stakeholder management skills