Pineapple Recruitment is delighted to be partnering with a leading name in the high-performance beverage and food sector. We are seeking a Store Manager who thrives in high-pressure, fast-paced environments and leads by example. Our client is looking for a highly visible, hands-on leader who takes full accountability for their site’s operational performance. You will be expected to lead from the front, driving pace and service standards while maintaining strict control over commercial KPIs.
Key Responsibilities:
Floor Leadership & Service Execution
- Maintain a constant, active presence on the shop floor, leading all service periods from the front.
- Take immediate control during peak times, increasing team pace and directing staff to maximize throughput.
- Manage queue flow and staff positioning to ensure every customer is acknowledged and served efficiently.
- Resolve operational issues in real-time to ensure seamless service delivery.
Commercial Performance & Cost Control
- Maximise revenue during all trading periods, ensuring no sales opportunities are missed due to poor organisation.
- Drive team awareness of targets and encourage active upselling.
- Manage labour scheduling and productivity in line with demand and company targets.
- Maintain rigorous control over waste and stock management through operational discipline.
Team Management & High Standards
- Set and enforce clear expectations regarding professional behaviour and urgency.
- Maintain a "zero-tolerance" approach to distractions (e.g., phone use or staff disengagement) during service.
- Directly address performance or behavioural issues in the moment.
- Nurture a culture of accountability, professionalism, and high energy.
Operational Excellence
- Ensure the site is pristine, organized, and fully compliant with brand standards always.
- Take full ownership of site outcomes; identify and resolve problems proactively without relying on external intervention.
Candidate Profile:
The ideal candidate is a "force of nature" on the shop floor—someone who enjoys the buzz of a busy shift and isn't afraid to challenge the status quo to achieve results.
Requirements:
- Experience: Proven track record in a fast-paced Food & Beverage, Hospitality, or high-volume Retail environment.
- Leadership: A "lead-from-the-front" style with the confidence to direct and manage people under pressure.
- Attributes: High energy, commercially minded, and comfortable being the most accountable person on-site.
- Mindset: You must be comfortable with direct feedback and enforcing high standards of discipline.