European Customer Service Representative

European Customer Service Representative

Location: Wrexham | Permanent | Full‑time

Are you a customer‑focused professional who enjoys working in a fast‑paced, international environment? Do you take pride in accuracy, collaboration, and delivering a high‑quality service? If so, this could be the role for you.

We’re working with a global leader in advanced materials and chemical solutions, who are looking to recruit a European Customer Service Representative to join their Composite Materials team in Wrexham.

The Role

This is a key, customer‑facing position where you’ll take ownership of a defined European customer portfolio, acting as the main point of contact across order management, supply chain coordination, and customer performance. You’ll play a vital role in ensuring smooth operations, timely delivery, and excellent customer experience.

Key Responsibilities

• Manage customer orders end‑to‑end, from order entry through to invoicing
• Act as the main liaison between customers and internal teams including Planning, Logistics, Quality, and Commercial
• Maintain accurate customer and pricing data in line with contracts and agreements
• Manage customer portals, including order uploads, KPIs, and documentation
• Support complaint handling, rebates, and deductions with relevant stakeholders
• Ensure export compliance and accurate completion of shipping documentation
• Monitor customer KPIs and proactively resolve issues using data‑led insights

What You’ll Bring

• A commercial background (degree or relevant training preferred)
• Strong ERP experience (SAP desirable) covering order processing, pricing, and customer data
• Knowledge of export compliance, invoicing, and complaint resolution
• Experience managing complex orders and performance KPIs
• Fluency in English plus French, Spanish, or German

What’s On Offer

• Salary: £32,000–£39,000 depending on experience
• Life insurance
• Generous family leave policies
• Free language courses (24 languages available)
• Additional local benefits

Why Apply?

This is an excellent opportunity to join an innovative, internationally focused organisation that values diversity, collaboration, and continuous improvement. You’ll be part of a supportive team where your contribution genuinely makes a difference.

Location: Wrexham

Working pattern: Monday to Friday, full‑time

If you’re looking to develop your career within a global business and enjoy working at the heart of customer operations, we’d love to hear from you.