European Customer Service Representative
Location: Wrexham | Permanent | Full‑time
Are you a customer‑focused professional who enjoys working in a fast‑paced, international environment? Do you take pride in accuracy, collaboration, and delivering a high‑quality service? If so, this could be the role for you.
We’re working with a global leader in advanced materials and chemical solutions, who are looking to recruit a European Customer Service Representative to join their Composite Materials team in Wrexham.
The Role
This is a key, customer‑facing position where you’ll take ownership of a defined European customer portfolio, acting as the main point of contact across order management, supply chain coordination, and customer performance. You’ll play a vital role in ensuring smooth operations, timely delivery, and excellent customer experience.
Key Responsibilities
- Manage customer orders end‑to‑end, from order entry through to invoicing
- Act as the main liaison between customers and internal teams including Planning, Logistics, Quality, and Commercial
- Maintain accurate customer and pricing data in line with contracts and agreements
- Manage customer portals, including order uploads, KPIs, and documentation
- Support complaint handling, rebates, and deductions with relevant stakeholders
- Ensure export compliance and accurate completion of shipping documentation
- Monitor customer KPIs and proactively resolve issues using data‑led insights
What You’ll Bring
- A commercial background (degree or relevant training preferred)
- Strong ERP experience (SAP desirable) covering order processing, pricing, and customer data
- Knowledge of export compliance, invoicing, and complaint resolution
- Experience managing complex orders and performance KPIs
- Fluency in English plus French, Spanish, or German
What’s On Offer
- Salary: £32,000–£39,000 depending on experience
- Life insurance
- Generous family leave policies
- Free language courses (24 languages available)
- Additional local benefits
Why Apply?
This is an excellent opportunity to join an innovative, internationally focused organisation that values diversity, collaboration, and continuous improvement. You’ll be part of a supportive team where your contribution genuinely makes a difference.
Location: Wrexham
Working pattern: Monday to Friday, full‑time
If you’re looking to develop your career within a global business and enjoy working at the heart of customer operations, we’d love to hear from you.
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