About the Company
Reporting to the Commercial Operations Leader. Your goal will be to provide outstanding customer service to our clients. You will be a confident communicator both on the telephone and via any written communication. You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you.
About the Role
Key responsibilities of the role are:
- Responsible for client satisfaction and responding to incoming calls and emails.
- You will accurately complete job bookings, deal with any customer queries and action any other administration duties assigned to you.
- You will prepare invoices for all your customers on a weekly basis to be checked by the Head of Customer Service.
- Maintain database for all clients and ensure all information is up to date.
- Ensure strong working relationships are developed with all internal stakeholders, including our Sales, Transport and Finance teams.
- This role will see you not only maintaining current customer relationships, but you will also be creating and building new ones.
- This position will see you contacting lapsed clients with the aim of becoming active customers again.
Qualifications
- Advanced level of Microsoft Office skills.
- Ideally have previous exposure to the Waste Management and Recycling industry.
- Essential to have previously worked in a Customer Service environment.
Required Skills
- Be self-motivated with an analytical mind and a keen eye for detail.
- Ambitious dynamic go-getter with a real can-do attitude.
- Confident communicator, both verbal and written.
- Good team player as you will be required to work with a range of personnel internally and externally.
- Work well under pressure and to set timelines in a professional manner.
- Experience of working in a fast-paced environment.