Resident Liaison Officer
Lenton Abbey, Nottingham (NG9)
Temporary Contract
⏱ Approx. 14 weeks, starting around 18 May
£190 to £210 per day, depending on experience
We are seeking an experienced Resident Liaison Officer to support a temporary retrofit heating project in Nottingham.
This is a site-based, resident-facing role where you will act as the key link between residents and the project delivery team during works in occupied homes.
The Role
You will be responsible for:
- Acting as the main point of contact for residents throughout the project
- Building trust with tenants, leaseholders, and vulnerable residents
- Explaining works, timelines, and access requirements clearly
- Coordinating property access for surveys, installations, and follow-ups
- Managing resident queries, concerns, and complaints
- Keeping accurate records of resident interactions and outcomes
- Supporting resident meetings, drop-ins, and engagement sessions
- Working closely with site teams and contractors to ensure smooth delivery
- Maintaining inclusive communication and safeguarding awareness
Requirements
- Experience as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Liaison Officer
- Background in social housing, planned works, refurbishment, retrofit, or construction
- Strong face-to-face communication and stakeholder management skills
- Confident handling complaints and difficult conversations
- Strong organisation and record-keeping ability
- Comfortable working in occupied homes and managing access appointments
- Available immediately or at short notice
- Able to commute to Nottingham NG9 daily
Desirable
- Experience in retrofit, decarbonisation, or heating projects
- Experience working with vulnerable residents
- Knowledge of heat pumps or energy efficiency projects