We are seeking an experienced Account Manager with a strong background in government and public sector recruitment to manage and grow key client relationships. You will act as the primary liaison between clients and delivery teams, ensuring high-quality recruitment services across central government, local authorities, and wider public services.
This role combines client management, recruitment delivery, and strategic workforce planning within a regulated public sector environment.
Key Responsibilities
- Client Relationship Management
- Build and maintain strong relationships with government and public sector clients
- Act as the main point of contact for all account-related activities.
- Deliver high levels of client satisfaction and retention.
- Account Ownership & Growth
- Manage a portfolio of public sector accounts, identifying opportunities to expand services and increase revenue.
- Develop account plans aligned to client workforce strategies and hiring needs.
- Monitor KPIs such as fill rates, time-to-hire, and client satisfaction.
- End-to-End Recruitment Delivery
- Oversee recruitment campaigns from vacancy briefing through to placement.
- Source, screen, and interview candidates for temporary, contract, and permanent roles.
- Ensure delivery meets agreed SLAs and quality standards.
- Stakeholder Engagement
- Partner with hiring managers to understand role requirements and provide consultative recruitment solutions.
- Collaborate with internal recruiters and resourcing teams to meet client demand.
- Provide regular updates, reporting, and insights to clients.
- Compliance & Public Sector Expertise
- Ensure adherence to public sector procurement frameworks and compliance requirements.
- Stay up to date with government policies, regulations, and hiring practices.
- Support audits, onboarding checks, and right-to-work processes.
- Performance & Reporting
- Track recruitment performance metrics and provide data-driven insights.
- Continuously improve processes, ensuring efficiency and service excellence.
Skills & Experience Required
- MUST have proven experience in recruitment account management, with the public sector and government experience
- Strong understanding of public sector procurement frameworks and compliance
- Demonstrated ability to manage and grow client accounts
- Excellent communication, negotiation, and relationship-building skills
- Ability to manage multiple roles/accounts in a fast-paced environment
- Experience using ATS/CRM systems and recruitment tools
- Strong organisational and problem-solving skills