Operations Administrator

About Us

ConnexAI, a multi-award-winning leader in AI and SaaS solutions, is transforming global customer experiences. Our innovative platform empowers businesses of all sizes to engage with their customers seamlessly and efficiently.

ConnexAI's global footprint spans multiple continents, with offices in the United States, the United Kingdom, South Africa, Kenya, Nigeria, Spain, and Australia. This strategic presence allows us to serve customers in diverse markets and provide tailored solutions that meet their unique needs.

Recognized as one of the next unicorn businesses in the Titans of Tech report 2024, ConnexAI is committed to excellence and innovation in the field of artificial intelligence.

Our proprietary AI suite, Athena, automates business tasks, manages complex inquiries, and provides round-the-clock support across all communication channels. With Athena's AI-powered tools, businesses can make informed decisions, provide timely assistance, and elevate customer satisfaction.

By partnering with ConnexAI, businesses can optimize their operations, improve customer experiences, and achieve long-term success in today's competitive market.

Role Objectives

As an Operations Coordinator, you will play a key role in ensuring the smooth day-to-day running of operations across ConnexAI. Acting as a central point of coordination, you will collaborate with multiple departments, support client and staff interactions, and help drive efficiency across operational processes.

This is an ideal opportunity for someone looking to take the next step in their career within an operations or administrative role, with a strong focus on organisation, communication, and continuous improvement.

Core Responsibilities & Duties

• Act as a primary point of contact for day-to-day client and staff interactions
• Coordinate daily travel and scheduling requirements efficiently
• Communicate cross-functionally to ensure deadlines and operational targets are met
• Work closely with the Onboarding and Account Management teams to support client delivery
• Manage and update real-time spreadsheets, ensuring accuracy and data integrity
• Utilise project management tools (e.g. Trello) to track tasks and maintain workflow visibility
• Identify trends, highlight inefficiencies, and suggest process improvements
• Support internal teams and customers with ad hoc operational requests
• Ensure operational tasks are completed from initiation through to completion
• Maintain and follow operational processes while contributing to ongoing innovation

Qualifications & Experience

• Previous experience in an operations, administration, or analyst role (preferred)
• Strong administrative and organisational skills
• Proficiency in Excel and managing data within spreadsheets
• Good understanding of reporting and data tracking
• Excellent communication skills, with the ability to build and maintain client relationships
• Strong time management skills and ability to prioritise effectively
• Demonstrated ability to collaborate across teams
• High attention to detail, with the ability to provide clear and informative updates
• Proactive and self-motivated, with the ability to work autonomously
• High level of personal accountability and ownership of tasks
• Strong interpersonal skills and a collaborative mindset
• A positive attitude and ability to build strong stakeholder relationships
• Continuous improvement mindset, with a focus on efficiency and quality

If you’re looking to take the next step in your career and believe you’d be a great fit for this role, we’d love to hear from you. Please submit your application along with your CV, and a member of the team will be in touch.