Role: 3rd Line Support Engineer
Work Pattern: In Office
Salary: £35,000-£50,000
Location: Wigan
Overview
A growing MSP is looking for a skilled 3rd Line Support Engineer to act as the technical escalation point for its service desk. This role suits a confident, solutions-focused engineer with strong troubleshooting ability and broad technical expertise.
You’ll be joining a close-knit and supportive company, which place value on internal progression opportunities.
Key Responsibilities:
- Handle complex technical escalations and support junior engineers.
- Deliver advanced troubleshooting across cloud services, networking, servers, security tools, and endpoint management.
- Drive service improvements by refining standards and processes.
- Lead root-cause investigations and ensure long-term fixes for recurring issues.
- Support technical projects including migrations, onboarding, and infrastructure upgrades.
- Liaise with vendors and partners to resolve challenging issues.
- Maintain and improve internal documentation and knowledge resources.
- Provide technical insight for internal teams and client reviews.
Skills & Experience:
- Previous experience in a senior or 3rd line role (MSP experience preferred).
- Strong knowledge of Windows Server, Microsoft 365, networking fundamentals (DNS, DHCP, routing), firewalls, cloud services, and backups.
- Ability to mentor junior team members and contribute to continual service improvement.
Benefits:
- Private healthcare
- Birthdays off
- Professional development plans
- Funded qualifications
- Fun & social team
If you are interested, please apply now!