FuzeHR is now hiring a Service Technician/Service Engineer based in the UK! This is an exciting opportunity to join a highly successful business in the mining/mineral processing equipment space. The successful Service Engineer will provide post sales service, commissioning, and client support for company supplied equipment in domestic and international locations. No need to report into an office or shop daily, this is a fully remote opportunity involving work on customer sites & from home. Apply today!
What are the Perks?
- Competitive compensation (dependent on experience and qualifications)!
- M-F, day shift schedule with minimal requirement to work evening or weekends
- Work from home while not servicing customer equipment!
What are the Responsibilities?
- Post-sales support, including client follow-up and training
- Identify issues in the field and resolve them; look for areas of improvement; bring forward ideas or solutions
- Write service reports and commissioning checklists upon trip completion
- Create procedures, instructions, reports, training information which may include manuals, PowerPoint, and videos
- Act as a content expert for Technical Writing department; support their development of manuals, procedures and documentation
- Follow-up on action items identified during commissioning or service trips
- Assist with Falcon SB bowl refurbishment program; generate reports for the Parts Team, help coordinate and support work processes
- Assist with larger projects including assembly, teardown and coordination; lead and direct a third party vendor to fabricate and assemble company equipment
- Assist with shop assembly when resources require it; this may be in Perth, Langley, Montreal, or at an international vendor
- Assist QA department with quality inspections
- Handle warranty claims; disposition and needed actions to see process to completion using new procedures
- Test company equipment after assembly; follow FAT (factory acceptance test) steps; bring forward any concerns and ensure corrections
- Assist with spare parts orders (packing, picking, communication with Langley, etc.); aid with annual inventory count; aid other company departments (Quality, Procurement, etc.) if local support is required
What are the Requirements?
- Good mechanical knowledge or mechanical aptitude; follows company and client safety protocols; best practices; follows procedures; ability to follow directions; continued growth and development
- Experience with equipment commissioning and service
- Experience with analysing and troubleshooting machinery both mechanically and electrically (Low Voltage)
- Able to read, follow, and understand mechanical (assembly) and electrical drawings
- Clear communication with clients and peers on equipment installation, operation, maintenance, and repair
- Understand how to see a job through and adjust your schedule to suit the task at hand
- Demonstrates personal leadership; looks to develop and stays up to date with required training including but not limited to White Card, first aid, HSR, electrical safety, mineral processing, automation
- Use and understand various Automation software; be able to clearly understand directions if being instructed on a program change
- Proficient in MS Word, Excel, PowerPoint and Adobe Acrobat or other PDF editors
- Able and willing to travel domestically and internationally on short notice and up to 50% of the time. Destinations may be underdeveloped
- Hold a valid UK passport and maintain good standing, or similarly strong passport with no travel restrictions or unique visa requirements in order to ensure ease of travel
- When working onsite, able to match client hours which may require working 10-12 hour shifts
- Flexible with work/personal life balance to communicate with Langley head office at inconvenient times due to the time difference
Bonus Points
- Millwright (apprentice program)
- Electrician (apprentice program)
- Mineral Processing or mine experience
- Multiple languages
Personal Attributes
- Self-starter, proactive and motivated
- Ability to deliver under pressure or in uncomfortable conditions
- Dependable, trustworthy, accountable; owns mistakes and learns from them
- Works well both independently and with others in a team
- Able to accept and grow from constructive criticism
- Well organized and able to prioritize activities
- Confident in making decisions, some of which may not be well received; diplomatic approach to ensure work gets done
- Ability to recognize when to ask for help
- Flexible to work in a small/medium-sized business