Operations Insights Manager
Operations Excellence | Operations Performance
£88,000–£90,000 base + 17.5% bonus | Hybrid (2 days office)
London preferred | Dublin considered
A large global insurance organisation is investing heavily in its Operations Performance capability and is now seeking an Operations Insights Manager to play a pivotal role in shaping how operational performance is understood, governed and improved across an international business.
This is a hands‑on, high‑impact role sitting between strategy and execution — ideal for someone who thrives on turning complex, messy operational data into trusted insight that senior leaders rely on for decision‑making.
The Opportunity
You’ll join a growing Operations Performance team with strong senior sponsorship and a mandate to increase data‑driven decision‑making across global operations.
While offshore teams support data production, you will own the critical middle layer: shaping raw and unstructured data into clear MI, dashboards and analytics that genuinely inform operational priorities, capacity decisions and performance governance.
This is not a process‑led or MI‑light role. It is a delivery‑focused position for someone who is comfortable rolling up their sleeves and setting standards in an evolving environment.
What You’ll Be Doing
- Own the delivery, accuracy and evolution of operational MI and insight
- Transform complex, multi‑source operational data into high‑quality dashboards and analytics
- Build and maintain Power BI reporting to support performance reviews and decision‑making
- Write and optimise SQL queries to interrogate large, structured datasets
- Partner closely with operations and data teams to validate definitions, assumptions and caveats
- Translate complex technical insight into clear, relevant narratives for non‑technical stakeholders
- Support performance governance through timely MI, deep‑dive analysis and root‑cause insight
- Lead, coach and delegate work to offshore analysts (no direct reports initially)
- Help move the organisation from Excel‑heavy reporting towards scalable, automated BI
What We’re Looking For
We’re looking for a hands‑on insights professional, not a pure people manager or process specialist.
Essential experience:
- Strong Power BI capability (core requirement)
- Advanced SQL skills and strong Excel
- Proven experience building MI and dashboards from complex operational data
- Experience working with unstructured or poorly defined data sources
- Confidence engaging senior, non‑technical stakeholders
Desirable:
- Insurance or financial services experience (helpful but not essential)
- Understanding of the insurance lifecycle and operational metrics
- Exposure to data warehousing or large‑scale reporting environments
- Practical use of AI tools in analytics (e.g. Copilot)
Why Join?
- Join a newly formed, expanding team with real influence
- Strong investment and visibility from senior operational leadership
- Opportunity to shape global KPI standards, tooling and ways of working
- Clear progression into people leadership or broader operational roles
- Hybrid working with flexibility and long‑term development opportunities