We are partnered with a well-established, data-led insights and intelligence business that works closely with leading brands across the consumer and retail landscape. With a strong reputation for delivering high quality, subscription based insight platforms and consultancy, the business is continuing to invest in its customer success function as part of its growth. They are now looking to hire a Customer Success Manager to take ownership of key client relationships, driving engagement, retention, and long-term commercial value across their subscription base.
Overview:
This is a highly client-facing role sitting at the intersection of insights, technology, and relationship management. You will manage a portfolio of clients, ensuring they are fully embedded into the platform, maximising usage, and clearly realising value from the product.
Working closely with commercial and product teams, you will play a key role in supporting renewals, identifying growth opportunities, and feeding client insights back into the wider business to shape future development.
Responsibilities:
- Own and manage relationships with a portfolio of subscription clients, acting as the primary point of contact
- Build and maintain strong, long-term partnerships with key stakeholders
- Lead onboarding processes, ensuring clients are quickly embedded and realise value early
- Deliver training, support, and guidance across platform usage and data interpretation
- Create and maintain client-facing dashboards, reports, and tailored insight outputs
- Manage and deliver ad-hoc insight requests and lighter-touch consultancy projects
- Monitor client usage data to drive engagement and improve adoption
- Partner with commercial teams to support renewals, retention, and account growth
- Identify and contribute to upsell and cross-sell opportunities
- Support new business activity through demos, trials, and client presentations
- Act as the voice of the customer internally, feeding back insights to product and leadership teams
- Represent the business in client meetings, industry events, and external engagements
Requirements:
- Experience in Customer Success, Account Management, or a client-facing role within insights, data, or SaaS environments
- Exposure to market research, customer insights, or data platforms is highly desirable
- Strong communication and stakeholder management skills
- Commercial awareness with the ability to identify growth opportunities within accounts
- Comfortable working with data, dashboards, and digital platforms
- Proactive, solutions-focused mindset with strong problem-solving ability
- Ability to manage multiple clients and priorities in a fast-paced environment
What’s on Offer:
- Competitive salary and benefits package
- Hybrid working model with flexibility
- Opportunity to join a growing, high-performing business in the insights and data space
- Clear progression opportunities as the team continues to scale
- Exposure to a broad range of well-known consumer brands and senior stakeholders