Company Description
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.
We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.
In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth justice.
Job Description
This is an exciting opportunity to be a Deputy Head of Service of Catch22 Offender Management Unit (OMU) at HMP Thameside, a busy inner city, category B local resettlement prison located in South-East London and operated by Serco.
You will, alongside the Head of Service, oversee operational delivery of the OMU service and ensure key performance indicators are met. You will also be responsible for ensuring that we are achieving impact and quality standards in line with MOJ and Catch22 policies and procedures.
As Deputy Head of Service for Offender Management Unit, your main duties and accountabilities will include:
- Line management of a team of coordinators, with responsibility for staff wellbeing, performance, appraisals/performance reviews, and learning and development.
- Providing a service-wide oversight on quality assurance, developing quality assurance tools, identifying delivery and performance trends and developing strategies to address key themes or capability improvements. This will also involve occasional spot-checks/review of case work to ensure quality is maintained and that cases are being managed in line with quality standards and MOJ policy.
- Workforce and resource planning across the service, ensuring the effective recruitment of the right people to meet delivery requirements, setting expectations for new hires through an established onboarding and training plan.
- Maintaining an up-to-date knowledge of all relevant policy and legislation, adapting service delivery to meet changing needs.
Qualifications
We are looking for someone with the following skills and experience:
- Experience of managing a complex service, preferably within a Criminal Justice Sector setting, with responsibility for overseeing quality of delivery and identifying opportunities to further improve.
- Extensive line management experience, with a track record of leading and developing high performing teams, preferably in a prison or OMU context.
- Knowledge and Experience of quality assurance practices.
- A thorough understanding of safeguarding practices within a CJS context.
- Exceptional engagement and relationship building skills, with an ability to work with a diverse range of internal and stakeholders in a positive and professional way.
Additional Information
- Contract: Permanent
- Hours & work pattern: Full time, 38 hours per week
- Career Family & Scale: Operations – Team Leader, London
- Location: Griffin Manor Way, London SE28 0FJ
- Closing Date: 16:30 on 20 May 2026. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.
- Screening: Successful admission to post subject to enhanced DBS check, HMPPS vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.
- To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role.
- Vetting Requirements: This role is subject to the satisfactory completion of relevant pre-employment checks, which may include HMPPS vetting, NPPV, or other role-specific security clearances.
Job Location
Griffin Manor Way, London SE28 0FJ
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