Business Development Director

We are seeking a dynamic and results‑driven Professional Services Sales specialist to join our Professional Services team as an individual contributor. This pivotal role will drive services opportunities and strengthen our professional services portfolio across the EMEA region. You will partner closely with Sales, Customer Success, and our partner ecosystem to develop, position, and sell services that deliver measurable customer outcomes.

This role requires a strong grasp of customer needs, solution scoping, and implementation strategies. You will be responsible for defining project requirements, shaping proposals and contracts, and ensuring successful delivery. As an experienced Technology Services consultant, you will work in close collaboration with the EMEA Professional Services Leader, Sales and Customer Success leadership, and the services delivery team to advance our growth strategy.

Your Impact

Own the Service Sales Process

• Lead the end‑to‑end sales process for Professional Services in EMEA and other assigned markets
• Define and execute the go‑to‑market strategy to drive services bookings
• Partner with account executives and solution sales teams to identify, position, and close services opportunities
• Accurately forecast and maintain pipeline health

Customer Value & Services Selling

• Lead discovery sessions to understand customer objectives and align tailored services proposals
• Position the value of Professional Services in delivering outcomes
• Translate technology capabilities into solution roadmaps and measurable business value
• Develop high‑quality proposals and Statements of Work (SOWs)
• Support negotiations to secure services revenue and margin
• Collaborate with Services, Product, and Sales teams to evolve and package service offerings
• Identify gaps and create new offerings to drive incremental revenue
• Enable Sales teams to confidently articulate the value of Professional Services in new and expansion opportunities

Key Success Metrics

• Services Revenue and Margin Impact: Bookings, attach rate, expansions, margin
• Net New ACV Impact: Growth in NNACV

Your Qualifications

• Strong background in Technology Services and consulting
• Proven success in selling services within large, complex enterprise environments
• Excellent client‑facing and relationship management skills
• Experience selling into multiple business functions, industries, and use cases
• Deep understanding of software implementation lifecycles, including architecture, requirements, data integration, and process optimisation
• Knowledge of services methodologies and experience leading successful engagements that delivered measurable business value
• Familiarity with Anaplan or other EPM technologies (desirable)

Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect that makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

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