Opportunity to join a market leader in the world of multichannel communications.
Job Purpose
Support document & information services overall vision by working with Senior Management, BDM’s, CRMs, Product Managers and other relevant stakeholders to understand client / market requirements and assist in the creation, management and continual development of the overriding ‘Solutions’ strategy needed to meet these requirements.
This includes ‘Comms In’ (e.g. scanning / imaging, capture, records management, storage and retrieval and document workflow) and ‘Comms Out’ (transactional print and mail, print management, digital services, data services and marketing services). It also includes the solution sets (tools, processes and services) needed to meet market needs and enable the achievement of core financial objectives – revenue and contribution.
Principal Accountabilities
- To act as a customer-facing subject matter expert / analyst on the solution sets needed to meet client and market requirements.
- To maintain a thorough understanding of market requirements (technical) as they relate to the strategic direction of the business.
- To assist in the development of the pre-sales tools and services needed to advance prospect / client opportunities through this critical stage of the sales cycle.
- To provide advice, support and guidance to Senior Management, BDM’s and CRM’s in pre-sales scenarios – including presentations / demonstrations to prospects and customers.
- Carry out assessments of customer communications / document production processes, technologies and legacy document process workflows – including requirements gathering and definition.
- Hold the ownership of the solutions design aspects of the proposed solution.
- To map and document legacy business processes and articulate associated solutions. This includes the drafting of visit assessments, project briefing documents, proposals, solution statements, specification documents, development briefs and other forms of written communication.
- To implement and configure products and services at customer sites as a lead analyst.
- To liaise with the project management / development teams on customer projects.
- To complete regular management and financial reports for all project work in line with business objectives.
Skills/Experience
- Ability to work independently in the achievement of assigned targets.
- Document management solutions and delivery knowledge – with ability to evaluate, develop and deploy imaging solutions.
- Experience of business analysis including Business Process Re‑engineering.
- Exceptional organisational and planning skills.
- Exceptional written and verbal communications – with the ability to outline complex propositions in layman’s terms.
- Ability to work on multiple projects at one time.
- Ability to work under pressure and to tight deadlines.
- Good attention to detail and accuracy.
- Strong interpersonal skills and the associated ability to interact with individuals at all levels within the organisation, clients, partners and suppliers.
- Strong technical capability to be able to detail technical requirements to developers.
- Sound experience of Microsoft Office tools – including Visio and Project.
- Educated to degree level or equivalent and / or hold professional Business Analysis qualification e.g. ISEB.
- Awareness of Document Composition and associated tools e.g. GMC PrintNet / Aspire, Doc1.
- Understanding of print production and workflows and awareness of DSA / Mailsort tariffs.
- Experience working with enterprise implementations of ECM, EDRM and EDM technology.
- Understanding of document capture technologies; in particular image transformation software, software configuration and image manipulation.
- Experience of delivering document solutions within the Health, Financial Services, Insurance and / or Local Government markets.
- Experienced in the scoping and transition of diverse data / document portfolios within a BPO environment.
- Understanding of all aspects relating to secure data handling.
Personal Attributes
- Dynamic, results driven individual – capable of inspiring and motivating individuals at all levels.
- Excellent attention to detail.
- Outstanding communicator with strong written skills.
- Ability to work to tight deadlines.
- Flexible and resilient – adapting approach to consistently deliver exceptional results.
- Outgoing personality with the ability to engage others – to include ‘C’ level executives.
- Excellent time management, planning and negotiating skills.
- High moral standards.
- Driven to succeed and passionate about the steps needed to do so.
- Ability to organise a busy workload with minimal supervision.
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