Overview
As part of continued expansion and following significant investment in the business, our client is looking to recruit an experienced account manager to join its growing team.
You will ideally come from a direct mail background, and to succeed in this role you must be organised, efficient, have excellent attention to detail and the ability to work well under pressure in a fast paced environment to ensure our customer’s high standards & needs are always met.
‘can do’ and ‘can I help’ attitude and willingness to involve yourself in all stages of a clients project is essential to succeed in this rewarding role.
Responsibilities
- Maintain and grow relationships with existing clients on a regular basis, ensuring meaningful and timely communication.
- Working with clients in a proactive, consultative manner, delivering advice and solutions to their problems.
- Interpreting clients’ specifications and providing quotations in a timely manner or against pre‑agreed SLAs.
- Using an MIS system to accurately create works instructions, briefing internal teams and owning the projects from start to finish to ensure they are delivered on time and to budget.
- Liaising with multiple suppliers to source project related collateral, which involves requesting quotes, raising POs and placing orders.
- Accurate invoicing of all projects being managed.
- Handling customer queries/complaints in a timely manner.
- Ensuring any client or inhouse monthly SLAs & KPIs are achieved.
- Attending meetings with internal teams and clients as and where required.
- Providing cover for other members of the client services team.
Skills and Experience
- Proven experience as an account manager with a sound knowledge of the print / direct mail industry.
- Client focussed.
- Excellent attention to detail and the ability to interpret client specifications, briefs & artwork.
- Knowledge of postal services & DSA providers (beneficial).
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