Assistant Store Manager (M/F)
We are seeking an Assistant Store Manager to contribute to the next chapter of Sézane’s journey in London. The position is under a permanent contract starting ASAP.
Responsibilities
Customer Experience
- Bring the customer journey to life with a team of ambassadors;
- Optimize service quality at every stage of the customer journey;
- Share information and promote personalization services to the team and customers;
- Embody the brand's values and deliver a seamless omnichannel experience at all times;
- Monitor customer satisfaction using a range of tools and implement targeted action plans;
- Build customer loyalty and cultivate new relationships;
- Leverage the customer database (clienteling and handling of complaints);
- Drive the boutique's performance through suggesting in‑store activations and events;
- Roll out and oversee all programming while ensuring it aligns with the image and guidelines set by the head office marketing team.
Team Management
- Lead and develop a team of Sales Assistant across the whole customer journey;
- Motivate your team and foster a positive, harmonious work environment;
- Encourage collaboration within the team and between team leaders;
- Onboard new employees;
- Coach and grow your team's skills through on‑the‑floor coaching, feedback and annual performance reviews;
- Work with the training manager to design and roll out ongoing training and coaching programs for sales assistants;
- Show managerial courage in supporting your employees;
- Share and circulate information to the team;
- Take a 360° view: continuously optimize how your team is organized as part of an ongoing improvement process.
Brand Image
- Ensure the team embodies the brand (uniform and attitude);
- Maintain the apartment in excellent condition;
- Help integrate new collections smoothly and follow up on their rollout;
- Uphold a high standard of visual merchandising throughout the day;
- Maximize business opportunities through effective store management;
- Keep up with fashion trends and monitor the competitive landscape;
- Coordinate or contribute to the planning of in‑store marketing events;
Qualifications and Requirements
- Deliver an optimal omnichannel customer experience (online services);
- Apply and enforce operational processes;
- Manage specific back‑of‑house processes (returns, exchanges, holds, after‑sales services, etc.);
- You are passionate about fashion, you have a sense of service, and a slight obsession with customer satisfaction;
- You have excellent managerial skills, with experience in managing medium to large teams;
- You prioritize efficiency and organization in a multitasking and fast‑paced environment;
- We are looking for someone with a sparkling and dynamic personality to carry out all these missions.
If you see yourself in this role, we look forward to your application.
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