Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet. Our values:
Celebrate the Moment: We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
Customer Centric Approach: Every decision starts with our customer, delivering personalised service at every step.
Earn Trust and Respect: We build trust through honesty, care, and respect in all relationships.
Experience Led Innovation: We blend tradition and innovation to enhance every jewellery experience.
Empathy for People/Planet: We act with compassion, sourcing ethically and operating sustainably.
As a strategic leader with extensive experience at the CXO level, gained through both leadership and consultative roles, you possess a proven track record of driving transformational change and maturing delivery capabilities. You are adept at managing large, diversely located technology teams across the full delivery lifecycle, fostering a product-centric, agile environment that empowers teams to operate autonomously. A collaborative partner and skilled communicator, you excel at building and evolving high-performing teams through mentoring and coaching, ensuring a seamless transition of change into service. Your flexibility and resourcefulness enable you to manage complex priorities and meet demanding deadlines while maintaining excellent stakeholder relationships across all levels of the organisation
02 KEY RESPONSIBILITIES
- Strategic Alignment: Ensure all delivery initiatives align with business strategy, collaborating with leadership to provide critical inputs for sizing, sequencing, and transitioning research into execution.
- Operational Excellence: Take full accountability for change delivery, maintaining high standards of quality, budget, and timing while championing a proactive delivery culture.
- Governance & Control: Design and implement pragmatic governance frameworks, principles, and management reporting tailored to specific delivery methodologies and risk profiles.
- Process Maturity: Drive the continuous, measurable improvement of change processes using a "ground-up" approach to enhance accuracy in management updates across the lifecycle.
- Stakeholder Engagement: Build credible, transparent relationships with stakeholders at all levels, ensuring clear and accurate communication throughout the organization.
- Portfolio Oversight: Manage resources, budgets, risks, compliance, and third‑party suppliers across the entire change portfolio.
- Benefit Realisation: Lead the assessment and reporting of achieved benefits to ensure project value is fully realised
03 REQUIRED SKILLS & EXPERIENCE
Technical Expertise
- Delivery models: Expert-level knowledge in both Agile (Scrum, Kanban, SAFe) and Waterfall frameworks, with the ability to determine which approach best suits specific retail initiatives—from rapid front-end e-commerce updates to legacy ERP migration
- Way of Working (WoW) Design: Experience in creating and iterating on organizational delivery models that bridge gaps between technical execution and business strategy
- Nearshore & Offshore Management: Proven ability to manage geographically dispersed teams, ensuring cultural alignment and high productivity across different time zones
- Product Lifecycle Management: Deep understanding of the full delivery lifecycle, from requirements elicitation and planning through to go-live and ongoing support
- Governance Frameworks: Implementing robust yet flexible governance that ensures quality and compliance (e.g., GDPR in retail) without stifling delivery pace.
- RAID Management: Expert management of Risks, Assumptions, Issues, and Dependencies, particularly identifying cross-functional bottlenecks in complex retail environments.
- Financial & Budgetary Oversight: Responsibility for multi-million-pound budgets, including Capex/Opex tracking, ROI analysis, and linking work-in-progress back to the original business case.
- Performance Metrics & Reporting: Using data-driven insights (e.g., velocity, lead time, burn rates) to provide transparent reporting and support strategic decision-making.
- C-Suite Translation: Acting as a bridge between technical teams and senior retail leadership (CEO, COO, CMO), managing expectations during high-stakes periods like peak trading.
- Conflict Resolution & Mediation: Skilled in resolving interdepartmental conflicts and aligning diverse stakeholders with competing priorities around a shared vision.
- Vendor Negotiation & Commercials: Expert in negotiating Statement of Works (SoWs), vendor SLAs, and commercial terms to ensure value for money and delivery excellence from third-party partners.
- Influencing & Advocacy: Building trust and authenticity across organizational boundaries to drive the adoption of new technologies and delivery practices.
- Retail Domain Knowledge: Deep understanding of industry-specific processes such as POS systems, inventory management, and multi-channel customer journeys.
- Technical Literacy: While not coding daily, possessing enough "technical depth" in cloud platforms (AWS/Azure), DevOps, and microservices to challenge solutions and unblock teams.
- Change Management & Innovation: Leading organizational transformation and fostering a culture of continuous improvement to stay ahead in the dynamic retail landscape
04 PREFERRED QUALIFICATIONS
- Academic: Bachelor’s or Master’s degree in Computer Science, Business, or a related field (or equivalent professional experience).
- Methodology: Certified Agile (SAFe/CSM) and Waterfall (PRINCE2/PMP) practitioner.
- Service & Change: ITIL 4 certification and proven experience in Prosci or similar Change Management frameworks.
- Experience: Minimum 8+ years in senior delivery roles, with at least 3 years at a "Head of" level within a fast-paced retail or e-commerce environment
05 WHY JOIN NEVE JEWELS
- Join a fast-growing business where your contributions matter and your ideas are valued
- Work in a supportive, transparent environment that encourages innovation and excellence
- Enjoy flexibility with 3 days a week in our vibrant Hatton Garden office and 2 days working from home
- Flexi hours – start your day between 8am and 10am, then finish between 4pm and 6pm
- Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefit
- Enjoy your birthday, with an extra day of leave to celebrate
- Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work-life balance
- 25 days annual leave + bank holidays
- Enhanced maternity and paternity leave entitlements
Our Commitment to Diversity & Inclusion
At Neve Jewels Group we are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.
#J-18808-Ljbffr”, “datePosted”: “2026-05-03”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Neve Jewels Group”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__421998208__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet. Our values:
Celebrate the Moment: We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
Customer Centric Approach: Every decision starts with our customer, delivering personalised service at every step.
Earn Trust and Respect: We build trust through honesty, care, and respect in all relationships.
Experience Led Innovation: We blend tradition and innovation to enhance every jewellery experience.
Empathy for People/Planet: We act with compassion, sourcing ethically and operating sustainably.
As a strategic leader with extensive experience at the CXO level, gained through both leadership and consultative roles, you possess a proven track record of driving transformational change and maturing delivery capabilities. You are adept at managing large, diversely located technology teams across the full delivery lifecycle, fostering a product-centric, agile environment that empowers teams to operate autonomously. A collaborative partner and skilled communicator, you excel at building and evolving high-performing teams through mentoring and coaching, ensuring a seamless transition of change into service. Your flexibility and resourcefulness enable you to manage complex priorities and meet demanding deadlines while maintaining excellent stakeholder relationships across all levels of the organisation
02 KEY RESPONSIBILITIES
- Strategic Alignment: Ensure all delivery initiatives align with business strategy, collaborating with leadership to provide critical inputs for sizing, sequencing, and transitioning research into execution.
- Operational Excellence: Take full accountability for change delivery, maintaining high standards of quality, budget, and timing while championing a proactive delivery culture.
- Governance & Control: Design and implement pragmatic governance frameworks, principles, and management reporting tailored to specific delivery methodologies and risk profiles.
- Process Maturity: Drive the continuous, measurable improvement of change processes using a “ground-up” approach to enhance accuracy in management updates across the lifecycle.
- Stakeholder Engagement: Build credible, transparent relationships with stakeholders at all levels, ensuring clear and accurate communication throughout the organization.
- Portfolio Oversight: Manage resources, budgets, risks, compliance, and third‑party suppliers across the entire change portfolio.
- Benefit Realisation: Lead the assessment and reporting of achieved benefits to ensure project value is fully realised
03 REQUIRED SKILLS & EXPERIENCE
Technical Expertise
- Delivery models: Expert-level knowledge in both Agile (Scrum, Kanban, SAFe) and Waterfall frameworks, with the ability to determine which approach best suits specific retail initiatives—from rapid front-end e-commerce updates to legacy ERP migration
- Way of Working (WoW) Design: Experience in creating and iterating on organizational delivery models that bridge gaps between technical execution and business strategy
- Nearshore & Offshore Management: Proven ability to manage geographically dispersed teams, ensuring cultural alignment and high productivity across different time zones
- Product Lifecycle Management: Deep understanding of the full delivery lifecycle, from requirements elicitation and planning through to go-live and ongoing support
- Governance Frameworks: Implementing robust yet flexible governance that ensures quality and compliance (e.g., GDPR in retail) without stifling delivery pace.
- RAID Management: Expert management of Risks, Assumptions, Issues, and Dependencies, particularly identifying cross-functional bottlenecks in complex retail environments.
- Financial & Budgetary Oversight: Responsibility for multi-million-pound budgets, including Capex/Opex tracking, ROI analysis, and linking work-in-progress back to the original business case.
- Performance Metrics & Reporting: Using data-driven insights (e.g., velocity, lead time, burn rates) to provide transparent reporting and support strategic decision-making.
- C-Suite Translation: Acting as a bridge between technical teams and senior retail leadership (CEO, COO, CMO), managing expectations during high-stakes periods like peak trading.
- Conflict Resolution & Mediation: Skilled in resolving interdepartmental conflicts and aligning diverse stakeholders with competing priorities around a shared vision.
- Vendor Negotiation & Commercials: Expert in negotiating Statement of Works (SoWs), vendor SLAs, and commercial terms to ensure value for money and delivery excellence from third-party partners.
- Influencing & Advocacy: Building trust and authenticity across organizational boundaries to drive the adoption of new technologies and delivery practices.
- Retail Domain Knowledge: Deep understanding of industry-specific processes such as POS systems, inventory management, and multi-channel customer journeys.
- Technical Literacy: While not coding daily, possessing enough “technical depth” in cloud platforms (AWS/Azure), DevOps, and microservices to challenge solutions and unblock teams.
- Change Management & Innovation: Leading organizational transformation and fostering a culture of continuous improvement to stay ahead in the dynamic retail landscape
04 PREFERRED QUALIFICATIONS
- Academic: Bachelor’s or Master’s degree in Computer Science, Business, or a related field (or equivalent professional experience).
- Methodology: Certified Agile (SAFe/CSM) and Waterfall (PRINCE2/PMP) practitioner.
- Service & Change: ITIL 4 certification and proven experience in Prosci or similar Change Management frameworks.
- Experience: Minimum 8+ years in senior delivery roles, with at least 3 years at a “Head of” level within a fast-paced retail or e-commerce environment
05 WHY JOIN NEVE JEWELS
- Join a fast-growing business where your contributions matter and your ideas are valued
- Work in a supportive, transparent environment that encourages innovation and excellence
- Enjoy flexibility with 3 days a week in our vibrant Hatton Garden office and 2 days working from home
- Flexi hours – start your day between 8am and 10am, then finish between 4pm and 6pm
- Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefit
- Enjoy your birthday, with an extra day of leave to celebrate
- Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work-life balance
- 25 days annual leave + bank holidays
- Enhanced maternity and paternity leave entitlements
Our Commitment to Diversity & Inclusion
At Neve Jewels Group we are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.
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