Shop Manager – Retail (Oxfam GB)
Commercially aware, shop managers continuously identify new business opportunities, motivate their teams, and create a safe and energised work environment. They set high standards, drive results, and manage the business performance.
The role is empowered, varied and busy, offering the chance to work with amazing people. Managers are often the only paid staff, comfortable in a volunteer‑operating model, and valued for their delegation, communication, creativity, and daily outreach to attract new supporters.
Key Skills and Competencies
- Significant leadership qualities and experience. (Essential)
- Ability to build, retain and develop a team. (Essential)
- Strong drive to achieve results through others. (Essential)
- Ability to delegate, coach and listen. (Essential)
- Enjoys working with people and is friendly and approachable. (Essential)
- Ability to manage time under conflicting priorities. (Essential)
- Demonstrated resilience to everyday pressures. (Essential)
- Ability to motivate self and others. (Essential)
- High motivation, enthusiasm and sense of fun. (Essential)
- Open and adaptable to change and able to support others. (Essential)
- Commercial awareness and judgement. (Desirable)
- Establish and maintain successful retail processes and merchandising. (Essential)
- Understand and interpret basic financial reports. (Desirable)
- IT literacy and numeracy skills. (Using email systems, online resources, basic spreadsheets, word processing; open to social networking and e‑commerce.) (Essential)
- Eager and required to adhere to Oxfam’s principles and values, including diversity and gender rights. (Essential)
- Commitment to equity, diversity, gender, child safety and staff health and wellbeing principles. (Essential)
Commitment to Safeguarding and Equality, Diversity and Inclusion
Oxfam is committed to preventing any type of unwanted behaviour at work, including sexual harassment, exploitation, abuse, lack of integrity and financial misconduct. It promotes the welfare of children, young people and adults, and expects all staff and volunteers to uphold this commitment through the code of conduct. Oxfam prioritises diversity and gender equality and actively encourages applicants from diverse backgrounds to apply.
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