The Senior Global Operations Manager is responsible for overseeing and optimizing the operational processes, tools, and information systems to support the global teams. This position is responsible for maintaining quality standards of reporting, system enhancements, training resources, and standard operating procedures among other administrative duties. Additionally, the position collaborates with various stakeholders to drive continuous improvement and enhance the overall effectiveness of operations and program delivery.
This position is fully remote and open to candidates based in the UK or Spain who have valid work authorization. Although we are not able to provide visa sponsorship, we encourage applications from individuals already eligible to work in these countries and who are excited to contribute from a flexible, remote environment.
Please note this is a fixed-term maternity cover role. The expected contract period is from 18 May 2026 to 15 January 2027, subject to change in line with business needs.
What You’ll Do
- Update and maintain dashboard reporting for Global Operations leadership
- Point person for questions regarding the database for international staff
- Data analysis – review and develop reporting mechanisms in database to support KPI’s
- Oversight of standard operating procedures and documented processes within Global Operations
- Lead and facilitate conversationsor working groupswith Program and Center Directorsto standardize, optimize and deploy effective and efficient business processes across all areas of staff and student experience.
- Complete process mapping of existing International Operations activities to drive optimization and eliminate waste.
- Collaborate on initiatives tobetter align Enrollment Advisors and International stafffor efficiencies inpre-departure advising and enrollment processes,buildingconsistency across sites andenhancingthe student experience.
- Collaborate withthe other CEA departments tosupport clear and efficient processes and best practices between them and International Operations.
- Becomea power user and traineronuse of technology used by the International staff
- Lead and facilitate conversationsor working groupswith Program and Center Directorsand/or other departments to deploy and optimize business tools and systems across the world
- Work with Center and Program directors to present, analyzeevaluationdata each term.
- Create reports that support the International Operations teams in more effectively running their programs.
- Leverage CEA CAPA’s contract management system to track International Operations contracts and agreements.Negotiation of contracts may be required.
- Support the International staff with business tool and system training and documentation and conduct audits as needed.
- Facilitatein a timely mannerthe resolution of requests and issuesprompted by International staff via CEA CAPA’s IT support ticket systemand case management tools.
- Participate inthe review and development ofInternational Operations policies and procedures.
- Conduct research andanalyze internal data to support current International Operations initiatives.
- Partner with Program Development and the International Housing Leader to ensure that housing offerings, pricing, rebates, descriptions are up to date and are aligned with the International Operations budget and website.
- Recommend improvements, in collaboration with Center and Program Directors,to the VP of International Operations for session, course, serviceand/or program adjustmentsbased onenrollment,margins, safety, and student satisfactionscores.
- Coordinate monthly reports for the International Operations team.
- Ensue that the International Operations communications plans are being executed with clear agendas and action item lists after each meeting.
- Organize training for International staff to ensure CEA CAPA staff worldwide are knowledgeable on CEA CAPA policies, procedures and internal protocols.
- Facilitate International meetings in conjunction with the VP of International Operationsand ensure all sites are able to connect in a timely and seamless manner.
- Create reports and maintain dashboards that support the Global Operations teams in more effectively running their programs.
- Maintain and organize standard operating procedure and business processes within Global Operations.
- Serve as a point person for questions regarding the database for international staff.
- Work alongside the Director of Global Operations on data analysis to support Global Operations key performing indicators.
- Other administrator tasks as assigned.
What Makes a Great Candidate
- 3+ years experience demonstrating process improvements using process mapping and six sigma methodologies, or similar process improvement methodologies
- Six Sigma certified (Black Belt a plus) preferred
- Organized and attentive to detail.
- Team workerwho prioritizesinformation and input from multiple sources
- Able to take direction and implement on approved strategies
- Proficient in software programsand packetssuch as Microsoft Office(Excel and PowerPoint are a must), Salesforce(or similar CRM), StarRez Housing Software, Campus Nexus Student Information System, and Survey Tools such as Survey Monkey or GetFeedback
- Culturally competent and eloquent communicator
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.
Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.
Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.
#J-18808-Ljbffr