Account Manager: Customer Success & Order Excellence

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Position Status

This position has now been filled and is no longer accepting applications.

Responsibilities

• Ensure all orders received into the Customer Service Department are dealt with promptly in line with agreed department targets and timescales.
• Work to tight deadlines with excellent communication skills.
• Take ownership of own daily tasks, making sure all orders and queries are cleared and resolved wherever possible at the end of each day.
• Build effective relationships with customers to enhance service and exceed customer expectations.
• Identify potential service issues, proactively contacting the customer to clarify and resolve the problem, offering alternative products or service levels when appropriate.
• Book in deliveries and provide both written and verbal quotations.
• Manage daily reports.
• Use automated information systems to analyse the customer’s requirements.

Personal Attributes

• A genuine interest in working with and helping internal and external customers.
• Good communication skills, both written and verbal.
• Establish and maintain a good working relationship with other team members.
• Work accurately and with an eye for detail.

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