Our client is passionate about helping organisations succeed using the power of print. Their aim is to be a leading source of inspiration, solutions and practical expertise to help brands achieve their goals.
They are looking to appoint an Internal Sales Administrator / Account Manager to look after a range of existing customer accounts. Typical clients include marketing departments of public and private sector organisations with regular and wide-ranging requirements, primarily printed and promotional products.
Role Objectives and Responsibilities
To be a key member of the internal sales team working on a range of customer accounts principally dealing with printed and promotional products, with key objectives as follows:
- Taking enquiries from customers, making sure requirements are understood and proposing/discussing solutions.
- Preparing and sending quotations, following up as required to secure the order.
- Liaising with design studio regarding artwork/visuals and managing the proofing process with clients.
- Processing orders and managing through production ensuring that promised delivery dates are met.
- Establish and maintain a strong ‘trusted advisor’ relationship with clients, helping them to achieve their goals by providing solutions to their needs.
- Ensure all customer queries are dealt with effectively and in a timely manner.
- Meet sales targets by maximising all enquiries and opportunities for cross‑selling or up‑selling.
- Ensure correct, on‑time delivery for clients on every order.
- Ensure that margins are maintained to agreed levels.
- Have a positive can‑do approach to the client, always ensuring a high level of customer satisfaction.
Role Requirements
To succeed in this role, you will demonstrate the following characteristics:
- Positive, proactive, and punctual.
- Clear thinker with good communication skills and organising ability.
- Able to build good relationships with customers and suppliers.
- Accuracy and keen attention to detail (a perfectionist streak!).
- Ability to work to deadlines.
- Good IT skills including MS Office.
- At least 2 years’ relevant industry experience.
This office based role is for a 40‑hour week Monday – Friday with some flexibility for hours within the 7.30am – 5pm window.
We ask that you only apply for any of our vacancies if you are resident in the UK and you have worked or are currently working in the print, packaging or paper sectors.
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