Job Details
Salary: £29,540 to £32,061 per annum
Working Pattern: Full time, 37 hours per week
Contract Type: Permanent
Location: Bognor
About the Role
Join our Combined Placement and Sourcing Team (CPST) as a dedicated Care and Support Broker in the CPST Direct Payments team, helping customers access the right care and support services at the right time.
We are looking for someone with strong communication skills who can work effectively with a range of services, teams, and customers. You will play a key role in navigating changing demands and ensuring the best support is provided.
As part of CPST, you will work across both health and social care, planning and sourcing support for people being discharged from hospital, as well as for those with assessed social care needs. This is an office‑based role, with occasional travel, and standard working hours between 9am and 5pm, Monday to Friday.
Responsibilities
- Communicate effectively with a wide range of people.
- Work in partnership with services and organisations across the health and social care system.
- Have a passion for helping people and delivering high quality support.
- Be well organised and able to manage multiple caseloads under pressure.
- Influence and negotiate with key stakeholders to source timely, cost effective support services.
- Understand the duties and requirements of health and social care services and apply these in line with CPST operating procedures.
- Demonstrate strong administrative and IT skills, with regular use of Excel.
- Negotiate competitive rates with providers to ensure best value for money.
Experience and Skills
- Ability to support the planning and arranging of customer focused and strengths‑based services for people with care and support needs.
- Accurately relay information to service providers and health and social care colleagues to enable appropriate services to be sourced quickly.
- Organise and prioritise work, work independently, and work under pressure and to tight deadlines.
- Interpret intelligence received to determine risks and communicate safeguarding and service quality issues through the relevant channels.
- Excellent written, verbal, influencing and negotiation skills.
- Sound and accurate IT and keyboard skills.
- NVQ level 3 in a relevant subject, or equivalent qualification or experience.
- GCSE English and Maths, or equivalent qualification or experience operating at this level of literacy and numeracy.
- Good up‑to‑date working knowledge of legislation and organisational policies relevant to the specialist area of the post (e.g. Care Act 2014, Hospital Discharge Guidance 2020, Mental Health Act 1983).
- Experience of monitoring data and information including financial material and using a range of IT and data systems.
- Good understanding of office systems and practices related to carrying out a health or social care role.
- Experience of influencing and negotiating with individuals, stakeholders and service providers (desirable).
Rewards and Benefits
For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.
Further Information
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.
West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.
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