Role Overview
The EMEA Engineering Programme Manager for the Operations Excellence team will play a pivotal role in shaping CBRE's technical talent development strategy across the EMEA region. This role is responsible for designing, building, and delivering a comprehensive Technical Academy that supports technicians, engineers, and workplace experience colleagues.
The Engineering Programme Manager will drive capability uplift, enhance operational excellence, and support accounts transitioning to or enhancing Self-Perform (SP) models. They will champion apprenticeship programmes, career pathways, and development initiatives, acting as both a skills advocate and a pastoral support resource. The role will also coordinate high-profile events that elevate awareness of technical talent pipeline challenges while celebrating and promoting technician excellence within CBRE.
Key Responsibilities
- Technical Academy Development (EMEA)
- Design, build, and implement a structured EMEA Technical Academy that supports technician and engineering capability uplift.
- Develop scalable and repeatable training frameworks tailored to regional regulatory, technical, and business needs.
- Partner with SMEs, vendors, and account teams to create learning pathways aligned to CBRE's technical standard, IFM ACADEMY and operational excellence goals.
- Content Development
- Create engaging technical and workplace experience training content for technicians, coordinators, and other operational colleagues.
- Oversee digital learning assets, microlearning modules, toolkits, and technical capability assessments.
- Ensure content aligns with CBRE's global operational standards, compliance requirements, and customer expectations.
- Apprenticeship & Early Careers Programme Leadership
- Manage and continually improve CBRE's apprenticeship pathways across the region.
- Partner with HR and Talent Acquisition to attract, support, and retain early-career technical employees.
- Provide pastoral care and ongoing development guidance to apprentices and early-career colleagues.
- Support career progression mapping for all technician levels.
- Capability & Career Path Development
- Define clear, structured career pathways for technical roles within the EMEA.
- Establish and monitor skills matrices, competency frameworks, and development plans to support long‑term career growth.
- Work closely with managers and account leaders to embed development pathways in workforce planning.
- Talent Pipeline Awareness & Events
- Co‑lead events, campaigns, and initiatives designed to raise awareness of talent pipeline challenges in the technical/FM sector.
- Champion technician recognition and engagement by coordinating events, forums, technical showcases, and learning days.
- Build CBRE GWS's employer brand as a leading developer of technical talent.
- Onboarding & Training Delivery
- Deliver onboarding sessions for technicians and operations colleagues, ensuring alignment with CBRE culture, operational processes, HSE standards, and customer service expectations.
- Support “train‑the‑trainer” sessions for SMEs and account‑based technical leaders.
- Self‑Perform Support (Accounts & Operations)
- Partner with accounts transitioning to or expanding Self‑Perform models, ensuring they are equipped with capability development resources.
- Provide technical training guidance, capability assessments, and workforce development planning.
- Advise on training needs to support operational readiness and compliance.
- Stakeholder Collaboration
- Collaborate closely with Operations Excellence pillars, Engineering leadership, People, Talent Development, and account teams.
- Build strong external networks with training providers, industry bodies, and accreditation organisations.
Skills, Experience & Qualifications
- Proven experience within technical fields (engineering, FM, manufacturing, or related).
- Strong understanding of technical competencies, engineering principles, or maintenance operations.
- Experience designing and delivering training content, including digital learning.
- Strong communication and facilitation skills, capable of engaging technical and non‑technical audiences.
- Ability to manage multiple stakeholders across a large region.
- Experience with apprenticeships, early‑career development, or pastoral support.
- Experience working within Facilities Management or engineering services.
- Familiarity with competency frameworks and skills matrices.
Key Attributes
- Passion for technical talent development and operational excellence.
- Highly collaborative and able to influence across multiple business units.
- Innovative, proactive, and able to build new programmes from the ground up.
- Empathetic and supportive when working with apprentices and early‑career colleagues.
- Strong organisational skills with the ability to deliver high‑impact learning solutions.
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