About Unily
With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster.
About the Role
The Professional Services Senior Consultant will serve as an advanced product specialist and thought leader delivering exceptional consulting services to our clients within the EMEA region. Reporting to the Professional Services Consulting Manager, this role will be responsible for providing strategic consulting services on complex engagements, guiding clients through sophisticated requirements, and configuring and optimizing our software to achieve critical business goals. The ideal candidate will combine deep technical expertise, advanced consultative skills, and strong client relationship management to drive outstanding customer outcomes and business value.
Key Responsibilities
Advanced Technical & Consultative Expertise
- Provide expert advice and solutions to clients on our products and features, as well as systems, software development, and business processes in complex scenarios.
- Demonstrate thought leadership on latest product features, emerging technology trends, and industry best practices.
- Apply advanced technical knowledge to solve sophisticated business challenges and help clients achieve strategic objectives.
- Lead the resolution of complex business or technical issues in partnership with Solutions Architects and other technical specialists.
- Design and implement comprehensive solutions that address intricate client requirements and drive business transformation.
Strategic Client Engagement & Delivery
- Build and maintain strong relationships with senior client stakeholders.
- Identify strategic opportunities within client organizations and articulate value propositions.
- Lead complex client conversations and workshops to uncover underlying business needs.
- Serve as a trusted advisor to clients, providing strategic guidance beyond tactical implementation.
- Drive client adoption strategies for complex solutions and enterprise-wide implementations.
- Mentor clients through organizational change and solution adoption challenges.
Advanced Project Leadership
- Take ownership of critical workstreams or complex aspects of large-scale projects.
- Provide guidance and expertise to project teams to ensure successful delivery outcomes.
- Partner with Delivery Managers on strategic project planning, risk mitigation, and resource allocation.
- Lead solution design sessions and technical discovery workshops with clients.
- Proactively identify and mitigate complex risks that could impact project success.
- Manage client expectations for sophisticated implementations and strategic initiatives.
Knowledge Leadership & Intellectual Property Development
- Create comprehensive solution designs and technical documentation for complex implementations.
- Develop reusable assets, frameworks, and methodologies that enhance team capabilities.
- Lead the creation of best practice guidelines and delivery accelerators.
- Contribute thought leadership content for internal and external audiences.
- Mentor Consultants and Associate Consultants on technical and consulting best practices.
Team Collaboration & Operational Excellence
- Champion and help refine processes, best practices, and operational elements to ensure consistency.
- Serve as a subject matter expert within the consulting organization.
- Lead by example in cross‑functional collaboration to deliver integrated solutions.
- Actively mentor Consultants and Associate Consultants to accelerate their development.
- Foster innovation and continuous improvement within the consulting practice.
- Support the Professional Services Consulting Manager in achieving strategic team objectives.
Qualifications
Experience
- 6+ years of experience in technical or business consulting or a related field.
- Proven track record of leading complex client engagements and delivering high‑value solutions.
- Extensive experience with enterprise software implementation and configuration or professional services.
- History of applying and enhancing structured methodologies for service delivery.
- Experience guiding cross‑functional project teams through complex implementations.
Technical Skills
- Comprehensive knowledge of our solutions, including advanced features and enterprise capabilities.
- Deep understanding of technical systems, integration patterns, and enterprise architectures.
- Advanced knowledge of software development processes and practices.
- Expertise in configuring and customizing enterprise software for complex business requirements.
- Strong understanding of data models, business process workflows, and system optimizations.
- Solid grasp of UX/UI design principles and their application in enterprise solutions.
Advanced Consultative Skills
- Exceptional analytical and problem‑solving capabilities for complex business challenges.
- Ability to synthesize multiple business requirements into cohesive solution architectures.
- Experience translating strategic business initiatives into technical solutions.
- Advanced data analysis and interpretation skills.
- Superior creative and critical thinking abilities with strategic perspective.
- Mastery of project management methodologies (e.g., Agile, Scrum, Waterfall).
- Ability to lead multiple complex workstreams simultaneously.
- Advanced organizational and time management skills.
- Expertise in scope management and handling ambiguous or changing requirements.
- Strong ability to influence project direction and deliverables.
Strategic Communication & Client Management
- Outstanding verbal and written communication abilities.
- Advanced presentation and facilitation skills for executive audiences.
- Exceptional ability to explain complex technical concepts to non‑technical stakeholders.
- Proven experience building and maintaining relationships with senior client leaders.
- Deep understanding of client business processes, industry challenges, and market trends.
Additional Skills
- Strong business acumen with comprehensive understanding of industry trends and market forces.
- Ability to align complex technical solutions with strategic business goals.
- Exceptional adaptability and rapid learning capabilities for new technologies and methodologies.
- Outstanding team collaboration and mentorship skills.
- High degree of self‑direction and initiative with minimal supervision.
Education & Certifications
- Bachelor's degree required; Master's degree preferred, either degree in Computer Science, Information Technology, or related field a plus.
- Advanced relevant certifications (e.g., PMP, ITIL, industry‑specific) highly desirable.
Travel Requirements
- Willingness to travel up to 30‑40% (domestic and international) to support client engagements.
Why Work For Unily?
In addition to a generous base salary and discretionary company bonus, here are some things we think you will love:
Our awesome team culture.
We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people.
Our industry leading product.
We are very proud of our ever‑evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
The flexibility that we offer.
We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9‑5.30 and encourage a sustainable work/life balance.
Our bright and modern office spaces.
When you need to be in the office we want it to be like being at home. We have a well‑stocked kitchen and the option to bring your dog to work.
We offer a fantastic suite of benefits.
Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more.
Commitment to sustainability and community.
We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.
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