build reliability engineer

Build Reliability Engineer (BRE)

Focus: Operational / Build Support

Role Overview

The Build Reliability Engineer (BRE) is a hands-on, operational role responsible for the day-to-day health and stability of the build farm. Acting as the first point of contact for build failures, the BRE focuses on monitoring, triage, investigation, and clear communication—ensuring issues are understood, routed correctly, and resolved efficiently.

This position is support- and operations-focused, embedded in the build farm environment, and works closely with development, QA, and infrastructure teams. It is not responsible for designing, rebuilding, or owning CI/CD pipelines.

What This Role Is

• Operational and support-oriented
• Focused on monitoring, triage, investigation, and reporting
• Embedded in the build farm day-to-day
• Front-line support for developers across multiple disciplines
• Hands-on with build outputs, logs, and failure analysis

What This Role Is Not

• A CI/CD engineering or pipeline design role
• Responsible for redesigning or rebuilding build systems
• Driving large-scale CI/CD transformation initiatives
• A senior, architectural, or strategy-focused position

Typical Day-to-Day Activities

• Monitor build pipelines and build farm output throughout the day
• Act as first-line support when builds fail or behave unexpectedly
• Investigate failures by reviewing logs, diagnostics, and build behavior
• Identify recurring issues, instability patterns, and systemic problems
• Triage failures and determine likely root causes (code, configuration, environment, tooling)
• Collate findings and provide clear, actionable feedback to relevant teams
• Work closely with developers, QA, and infrastructure teams to support resolution
• Provide regular updates on build health and escalated critical issues where requiredMaintain lightweight documentation covering common issues and troubleshooting steps

Key Responsibilities

Build Monitoring & Support

• Continuously monitor build outputs and overall build health across the studio

Front-Line Triage & Investigation

• Serve as the first responder for build failures
• Analyze logs, build results, and system outputs to identify likely causes

Operational Diagnostics

• Identify patterns and trends in build failures, instability, or performance issues

Collaboration & Facilitation

• Partner with development, QA, and infrastructure teams to support issue resolution
• Ensure problems are clearly understood and actionable

Communication & Reporting

• Clearly communicate build status, incident details, and investigation findings to stakeholders

Documentation

• Maintain simple operational documentation, troubleshooting guides, and known-issue references

Tools & Technologies

Experience with any two of the following is sufficient:

• CI / Build Systems: TeamCity (monitoring and operational usage; no pipeline ownership required)
• Source Control: Perforce
• Game Engines: Unreal Engine 4 or 5

Deep CI/CD configuration, pipeline design, or platform engineering experience is not required.

Skills & Experience Required

• Typically 3-5 years experience in a build support, build engineering, or operational reliability role
• Strong understanding of how build farms and build pipelines operate
• Proven experience monitoring and triaging build failures
• Comfortable analyzing logs, diagnostics, and build outputs
• Familiarity with automated build processes and basic testing concepts
• Some exposure to debugging and coding (C# and/or C++) to understand failure causes
• Strong analytical and problem-solving skills
• Clear communicator with both technical and non-technical audiences
• Comfortable operating in a fast-paced, support-driven environment

Ideal Background Profiles

• Build Engineer (support-focused)
• Build Support Engineer
• CI / Build Operations Engineer
• Technical Support Engineer with strong build farm exposure

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